
10,000+ employees
Founded 1998
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.
🔥 17 hours ago
🗣️🇧🇷🇵🇹 Portuguese Required
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10,000+ employees
Founded 1998
💼 Consulting
📦 Logistics
📣 Marketing
Consulting • Logistics • Marketing
Vivo (Telefônica Brasil) is a leading Brazilian telecommunications company that provides mobile services (prepaid, postpaid, control), fixed broadband (Vivo Fibra), fixed voice, and TV/streaming products (Vivo Play and TV packages). It sells devices and accessories, offers bundled plans (Fiber + Mobile), digital services and apps (content partners like Amazon Prime, Netflix, Disney+, HBO), and features such as 5G connectivity, online customer support and self-service. Vivo serves both individual consumers and business customers across Brazil with nationwide coverage and retail channels.
• Provide functional support for Sales, Billing, and Order-to-Cash processes supported by SAP • Ensure the stability and availability of critical business processes • Perform root cause analyses and propose actions to reduce recurring incidents • Configure, parameterize, and support SAP SD module functionalities • Support integration between SAP SD and other SAP modules, especially FI and MM • Gather requirements from business areas and propose solutions aligned with best practices • Prepare functional and technical documentation • Execute and support unit, integration, and user acceptance testing • Resolve critical incidents and provide post-implementation support • Participate in War Rooms, month-end closings, and critical operating periods • Support continuous improvement initiatives aimed at operational efficiency and service quality
• Solid experience with SAP SD • Knowledge of Order-to-Cash (OTC) processes • Experience providing functional support and supporting enterprise SAP environments • Experience with billing, sales, and distribution • Knowledge of integrations between SAP SD, FI, and MM • Experience analyzing and resolving incidents in production environments • Experience with ITSM tools such as ServiceNow or Jira • Bachelor’s degree in Technology, Engineering, Business Administration, or a related field • Strong communication skills and the ability to collaborate with technical and business teams
• Digital benefits platform offering Gym, Meal Voucher, Food Voucher, Pharmacy Assistance, Medical and Dental Plans, and Life Insurance categories • Company-issued mobile phone • Unlimited voice and data plan • Special discounts on landline, broadband, TV, and apps • Annual bonus or Profit-Sharing Program (PPR) • Private pension plan • Subsidy for school, daycare, or nanny expenses • Flexible working hours • Birthday day off • Corporate volunteer program • Educational Development Program with partnerships with educational institutions, certification programs, and online courses • Internal recruitment program in Brazil or abroad • Inclusive environment that values diversity
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