Vertical Fixed Account Manager

November 18

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Vodafone

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Telecommunications • B2C • B2B

Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.

178672 - 178672 employees

Founded 1982

📡 Telecommunications

👥 B2C

🤝 B2B

💰 Post-IPO Equity on 2022-09

📋 Description

• As a Vertical Fixed Account Manager (m/f/d), you sell consultative fixed-line, UCC, cloud, and security products — including the Microsoft portfolio — by offering individual product components to business customers within your assigned accounts. • You provide comprehensive account management by working in close collaboration with the Key Account Manager / International Account Manager / Global Account Manager assigned to each customer. • You help develop customer-specific account plans by taking into account the customer potential relevant to solution business. • You analyze your customers and qualify contacts by assessing and acquiring new customer potential, maximizing existing customer value and reducing churn. • You conduct comprehensive, end-to-end needs analyses by preparing detailed process cost and profitability analyses for customers. • You support customers in analyzing requirements and developing customer-oriented solutions together with them. • You represent the department in internal committees and with partners to coordinate and implement process changes. • You advise customers with a 360° perspective, considering their overall business context and individual requirements.

🎯 Requirements

• Preferably a Master's degree in communications engineering, computer science, business administration, or another relevant field. • At least 5 years of experience in key account management for multinational companies, preferably in solution sales in the fixed network and/or network security area. • Strong communication skills in German and English (at least B2 — negotiation level preferred, >C1/C2). • Experience identifying customer requirements and developing creative and innovative customer-focused solutions in an international context. • Good understanding of IT and telco infrastructure and environments and their impact on customers' core business. • Industry knowledge of the challenges and opportunities in the automotive sector is a plus. • Knowledge in the development and operation of national and international voice and data applications, preferably with a technical sales background.

🏖️ Benefits

• Flexibility: Hybrid working allows you to work from the office or up to 3 days per week from home. Additionally, you can work up to 20 days per year from other EU countries and increasingly from non-EU countries. • Competitive compensation and retirement benefits: As a collective agreement (tariff) employee, depending on the compensation model you receive holiday and Christmas bonuses or a 13th month salary. Our pension plan also provides company pension benefits. • Training & development: You choose which of our learning and training programs support your personal development. • Work–life balance: Whether childcare, health & mindfulness programs, or gym memberships — you structure your work and private life flexibly. We support you, including with caregiving responsibilities. • Discounts and additional benefits: As an employee, you receive special offers on all our mobile, fixed-line, internet and TV products.