Junior Support Technician – Digital Workplace

🕒 May 8

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Voke

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔧 Hardware

🤝 B2B

🏢 Enterprise

Hardware • B2B • Enterprise

Voke is a Brazilian provider of intelligent IT infrastructure and Hardware-as-a-Service (HaaS) solutions that rents and sells corporate tablets, notebooks, desktops and smartphones, and manages lifecycle services such as asset management, trade‑in, endpoint security and logistics. The company operates an online store for refurbished devices, supports short- and long-term rentals with embedded services and emphasizes sustainability, circular economy and LGPD compliance while serving primarily business customers across Brazil.

📋 Description

• Perform installations of equipment and systems at client sites following established technical procedures and guidelines; • Configure and parameterize equipment according to client needs and requirements; • Perform preventive and corrective maintenance on Voke equipment, identifying and resolving technical issues; • Diagnose failures in equipment or systems using appropriate tools and measurement instruments; • Replace defective parts and components following established procedures and technical specifications; • Conduct tests and operational checks after installations or repairs to ensure correct equipment performance; • Provide on-site technical support to users, answering questions, resolving issues, and offering guidance on the proper use of equipment; • Document all activities performed, including service reports, maintenance records, and updated technical documentation; • Receive, record, act on, update, monitor, and close calls and tickets using the ITSM tool; • Handle tickets according to the priority, impact, and categories defined in the provided Service Catalog; • Provide support within the scope of this Service Catalog according to user needs and the level of difficulty in the IT (microcomputing) domain; • Escalate incidents to Level 3 Support or other resolver groups as needed; • Keep users informed of all actions related to the resolution of their incident or request and communicate status and next steps; • Participate in meetings to align on tickets approaching SLA deadlines or to discuss other proposed topics.

🎯 Requirements

• Completed technical course in Informatics, Electronics, Information Technology, Hardware Maintenance, or Software; • Higher education in progress or completed in Electronics, Information Technology, Computer Science, or Hardware/Software Maintenance; • Experience in microcomputer hardware maintenance at the configuration level, including basic software and office automation applications; • Basic knowledge of wired and wireless computer networks and the TCP/IP protocol; • Basic knowledge of Windows Server family operating systems; experience with Windows 10 and Microsoft Office suite; • Ability to replace consumables and maintenance kits in general IT equipment; • ITIL Foundation v3 or v4 certification (desirable); • Certificate of completion for a course in assembly and configuration of microcomputers (minimum 20 hours).

🏖️ Benefits

• Meal or Food Voucher – to keep you energized. • Medical and Dental Insurance – because health is a priority. • Life Insurance – for your security and peace of mind. • Day Off on Your Birthday – to enjoy your special day. • Profit Sharing – when the company succeeds, you benefit too! • Transportation Voucher – to commute to the office. • Holiday Bonus – a special year-end bonus to help with the Christmas celebration. • Zenklub – mental and emotional health support, including nutritionist consultations. • Wellhub – programs to balance body and mind with physical activities. • OnHappy – for enjoying weekends, holidays, or time off!