Customer Support Specialist

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Voodoo

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🎮 Gaming

📱 Media

👥 B2C

Gaming • Media • B2C

Voodoo is a global tech company known for entertaining the world through its iconic apps and games. The company creates engaging puzzle and strategy games that are easy to pick up, yet challenging to master. With a focus on fun that meets real stakes, Voodoo turns favorite games into competitions with cash rewards. It boasts over 7 billion downloads and 200 million monthly active users, generating $600 million in revenue as of 2023. Voodoo empowers bold creators to bring their ideas to life, working alongside creative minds, content creators, and technical innovators to shape future hits.

📋 Description

• Develop and implement customer support policies, procedures, and service standards that set the benchmark for player experience. • Build and lead the game's customer support efforts to provide exceptional service to our players, starting hands-on with day-to-day ticket resolution. • Analyze customer feedback to identify trends and insights, translating them into actionable recommendations for the game development team. • Work closely with the QA, data, community, and game development teams to ensure a cohesive and seamless player experience. • Create and maintain a knowledge base and self-service resources for players. • Manage and escalate complex or sensitive customer issues as needed. • Report regularly on customer support metrics, objectives, and key initiatives.

🎯 Requirements

• 3+ years of proven experience in customer support, preferably in the gaming or entertainment industry, or a tech-focused environment. • Passionate about gaming and deeply familiar with the needs of mobile game players. • Excellent communication and leadership skills, with the ability to motivate and guide a team when necessary. • Experience with customer support software and CRM systems; Zendesk experience is a strong plus. • Experience in customer support with native English-speaking customers. • Strong problem-solving skills with a natural ability to think analytically. • Comfortable using and integrating AI tools into workflows to drive efficiency and quality.

🏖️ Benefits

• Best-in-class compensation • Other benefits according to the country you reside