Lead Solution Engineer – Voice Solutions

🕒 April 28

🏄 California, Connecticut, +3 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote ❄️ Minnesota – Remote

💵 $100.1k - $157.5k / year

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Voya Financial

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1998

💸 Finance

Finance • Insurance • Retirement

Voya Financial is a leading financial services company that provides a wide range of retirement, investment, and insurance products to help individuals, families, and institutions plan, invest, and protect their future. With a focus on retirement savings and workplace benefits, Voya connects benefits and savings to simplify financial experiences and enhance financial security. The company is committed to making a positive difference by serving others through its unique culture, and has been recognized for its values and customer-centric approach. Voya also engages in initiatives like the Voya Behavioral Finance Institute for Innovation to further its mission of transforming financial care in the workplace.

📋 Description

• Architect end-to-end voice and unified communications solutions leveraging Avaya, Microsoft Teams Phone, Genesys Cloud/Engage, and hybrid telephony environments. • Lead technical discovery sessions to assess customer requirements, legacy infrastructure, and modernization opportunities. • Design and validate solutions involving POTS replacement technologies, POTS-in-a-Box deployments, and analog-to-IP migration strategies. • Develop call flow designs, dial plans, routing logic, and integration frameworks across PBX, SBC, and cloud voice platforms. • Provide subject matter expertise on call recording systems, compliance requirements, retention policies, and integration with enterprise voice platforms. • Oversee SBC architecture including configuration, security hardening, SIP trunking, interoperability testing, and failover design. • Produce high-quality technical documentation including solution designs, diagrams, migration plans, and implementation guides. • Collaborate with sales teams to support RFP responses, solution presentations, and customer-facing technical demonstrations. • Serve as the escalation point for complex voice engineering challenges, troubleshooting, and cross-platform interoperability issues. • Lead modernization initiatives transitioning customers from legacy TDM/PBX systems to cloud-based or hybrid voice architectures. • Evaluate emerging voice technologies, industry standards, and vendor roadmaps to guide strategic recommendations. • Mentor junior engineers and contribute to internal knowledge development, best practices, and engineering standards. • Ensure all solutions meet enterprise security, compliance, and reliability requirements.

🎯 Requirements

• Bachelor’s Degree in Computer Science, Engineering and/or 5-8 years of professional IT work experience. • Minimum of 5 years of relevant work experience in the technology tower assigned. • Working in a managed services environment preferred but not required. • One or more industry certifications preferred. • Deep subject matter expertise in a specific technology stack, possesses additional subject matter expertise in adjacent technology stacks • Architecture Compliance execution • Technical domain – industry & Voya • SDLC • Project Management & IT Portfolio Management • Change Management, Release Management, Incident Management & Problem Management • Disaster Recovery & Contingency Plan Development • Supplier Management (per Tower domain) • Supplier technical architecture requirements & technical architecture designs and plans • Researching skills • Collaboration – internal, external teams & business partners • Business Acumen among LOBs(past, current, future goals, strategies and plans) • Business relationship management • Communication & Problem solving skills • Performance management • Demand and capacity management

🏖️ Benefits

• Health, dental, vision and life insurance plans • 401(k) Savings plan – with generous company matching contributions (up to 6%) • Voya Retirement Plan – employer paid cash balance retirement plan (4%) • Tuition reimbursement up to $5,250/year • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day. • Paid volunteer time — 40 hours per calendar year