Account Manager, Partner Banks

🕒 May 22

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VR Smart Guide

WebsiteLinkedInAll Job Openings

11 - 50 employees

Wir ermöglichen Unternehmern, Selbständigen und Freiberuflern mit unserer Software ihrer wahren Leidenschaft stressfrei zu folgen, indem wir ihnen die administrative und bürokratische Arbeit abnehmen. Vom Schreiben von Rechnungen bis hin zu Steuererklärungen - mit unserer digitalen Lösung verändern wir die Arbeitsweise kleiner Unternehmen.

📋 Description

• Relationship building & account maintenance • Build and maintain close relationships with bank advisory teams and key contacts within our partner banks • Regular communication with partner banks, including clear alignment on goals, activities and next steps • On-site support for bank advisors and active presence at key meetings • Support with challenges or escalations on the bank side and collaborative problem solving • Coordination of data and information exchange between banks and internal teams • Proactively develop existing partnerships and identify new opportunities within the customer base • Coordinate and support advisor invitations and customer outreach together with our partner banks • Develop and execute campaigns together with partner banks and our marketing team, e.g., newsletters, mailings or initiatives via website, online banking and social media • Ensure bank advisors always have up-to-date materials and relevant information • Design and deliver webinars, workshops and information formats, both online and on-site • Organize and moderate workshops, peer-exchange formats and best-practice sessions for bank advisors • Participate in bank and customer events and maintain an active presence within the partner network • Systematically capture requirements, ideas and feedback from conversations with advisors and pass them on to internal teams • Coordinate the technical and operational onboarding of new partner banks • Ensure new banks can start using our products actively within a short time • Establish clear points of contact and structures on the bank side to enable long-term cooperation • Work closely with Marketing, Product, Customer Success and Sales • Consolidate and prioritize requirements from bank partnerships • Provide structured feedback, market observations and improvement opportunities from bank conversations back into the company

🎯 Requirements

• Professional experience at a bank, ideally in areas such as sales, advisory or relationship management • Experience working with banks as business partners or B2B customers • Proven track record in building and maintaining long-term customer or partner relationships • Good understanding of how banks operate internally and of typical decision-making and communication processes • Experience with fintech or SaaS products in the banking environment (nice-to-have) • Experience with CRM systems, ideally HubSpot (nice-to-have) • Knowledge of lending products or SME banking (nice-to-have) • Experience onboarding and activating new partners or customers (nice-to-have) • Understanding of the cooperative banking structure, particularly Volksbanken and Raiffeisenbanken (nice-to-have) • Confident presence in meetings, workshops or presentations with partners and customers (nice-to-have) • Comfortable working with products and processes that are still evolving

🏖️ Benefits

• Learning & development budget: Up to €1,500 per year to further develop your expertise and skills. • Freedom to shape your role: Shape your responsibilities and work in the way that best supports your personal development and the company's success. • Hybrid work environment: We have offices in Eschborn (near Frankfurt) and Berlin for in-person collaboration and idea exchange. The rest of the time you enjoy the flexibility of remote work. • A diverse mix of cultures: People of different nationalities come together to support small businesses. Experience the dynamism of a startup with the stability of an established brand. • A chance to make an impact: Make a difference in the lives of small entrepreneurs and in shaping how we work, the benefits we offer, and how we celebrate success.