Sales Administrative Analyst – PWDs

🕒 April 23

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Volkswagen Caminhões e Ônibus

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1981

🚗 Transport

🔧 Hardware

Transport • Hardware

Volkswagen Caminhões e Ônibus is a Brazilian commercial-vehicle manufacturer and division of the TRATON Group that designs, produces, and sells trucks and buses across multiple segments (light, medium, heavy, extrapesado) including vocational, urban, rural, school, and coach models. The company also offers electric vehicles (e-Delivery, e-Volksbus), aftermarket services, maintenance plans, parts and accessories, dealer and rental networks, and sustainability initiatives focused on emissions reduction and mobility solutions. VW Caminhões e Ônibus serves primarily fleet operators, transport companies and municipal clients through sales, service, and customized vehicle solutions.

📋 Description

• Support the 24-hour call center, handling roadside assistance incidents, technical information, and customer complaints. • Record, track, and manage incidents involving immobilized vehicles, ensuring proper service workflow. • Assist in dispatching tow service providers and dealers for on-route mechanical assistance. • Monitor service cases across Latin American countries, including vehicles in transit (ports, customs, and on-route failures). • Monitor SLAs and service levels for the call center, tow providers, and dealers, flagging deviations. • Analyze open incidents and support follow-up (SWAT) meetings to improve vehicle availability. • Prepare and update operational reports on stopped vehicles, recurring failures, and root causes. • Support monitoring of pre-series vehicles and new product launches. • Work collaboratively with internal areas such as After-Sales, Technical Assistance, Parts, Quality, and Export. • Provide support for VIP customers with immobilized vehicles. • Review and route complaints received via digital channels and social media. • Assist in analyzing satisfaction surveys and service performance indicators. • Monitor communications across omnichannel channels (phone, email, WhatsApp, and chatbot). • Support controls and analyses of operational costs related to service and roadside assistance. • Support training for the dealer network on service and roadside assistance procedures.

🎯 Requirements

• Experience supporting customers and the dealer network. • Experience with call centers, SLA monitoring, and operational processes. • Analytical profile, organized, and detail-oriented. • Good communication skills and ability to work collaboratively. • Interest in working in a dynamic environment and a 24-hour operation. • Knowledge of the automotive sector is a plus.

🏖️ Benefits

• Company recognized as one of the best places to work in Brazil! • An environment that fosters connection between work, people, and achievements. • Commitment to fostering a diverse and inclusive workplace.