Sales Consultant Specialist, Spanish

🕒 June 10

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TDCX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🏥 Healthcare

🏨 Hospitality

✈️ Travel

💰 Post-IPO Equity on 2021-09

Healthcare • Hospitality • Travel

TDCX is a provider of customer experience solutions that supports businesses in connecting with their customers through various communication channels. The company emphasizes privacy and security in its messaging services, allowing businesses to engage with their clientele effectively while ensuring data protection. TDCX also focuses on building community and facilitating group conversations, making it easier for conversations and interactions to flow seamlessly across platforms.

📋 Description

• Engage leads across the SMB segment, through chat, email, phone and online meetings. • Ensure a thorough support and follow-up at all stages of the Customer Relation • General enquiries upstream, selling process and after-sale service with customers throughout the different media channels such as telephone, email, website, web chat, and social media. • Answering incoming calls and enquiries for any requests, including general information requests on campaign facilities and quote requests. • Handling and qualifying incoming complaints, ensuring that the service provider's agents provide all reasonable assistance and information to Client in order to solve them or in specific cases. • Transform Direct (Individual customers) and Indirect (agencies) traffic into sales and provide a high quality of customer service.

🎯 Requirements

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field. • Preferably 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply. • Strong time management skills and motivation to exceed expectations • Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs • Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation) • Comfortable working with computers, with multiple systems and the ability to learn and adapt to new ones. • Excellent verbal and written communication skills in English and the language of supporting market

🏖️ Benefits

• Attractive remuneration and great perks • Comprehensive medical, insurance, and social security coverage • World-class workspaces • Engaging activities and recognition programs • Strong learning and development plans for your career growth • Positive work culture that enables your future • Easy-to-access location with direct public transport links • Flexible working arrangements • Coaching and mentoring from experts in your field