Site Reliability Engineer

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TDCX

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

🤝 B2B

🛍️ eCommerce

☁️ SaaS

💰 Post-IPO Equity on 2021-09

B2B • eCommerce • SaaS

TDCX is a provider of customer experience solutions that supports businesses in connecting with their customers through various communication channels. The company emphasizes privacy and security in its messaging services, allowing businesses to engage with their clientele effectively while ensuring data protection. TDCX also focuses on building community and facilitating group conversations, making it easier for conversations and interactions to flow seamlessly across platforms.

📋 Description

• Design, build, and maintain highly available, scalable, and fault-tolerant systems • Collaborate with software engineering teams to ensure applications are designed with reliability and performance in mind • Develop and maintain automation procedures to maximize system efficiency, minimize human intervention, and optimize routine tasks • Monitor and analyze system performance to identify and address bottlenecks before they impact users • Ensure the infrastructure can handle rapid growth in web traffic and ML data processing • Participate in 24/7 on-call rotations (including scheduled shifts and holidays) • Practice sustainable on-call response, conduct root-cause analysis, and lead blameless post-mortems to prevent recurrence • Implement monitoring tools (SLIs/SLOs/SLAs) and set up automated alerting and metrics to track system health and performance • Implement and maintain security best practices and ensure all systems meet regulatory requirements

🎯 Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Computer Engineering, or a related field • 3+ years of experience as a Site Reliability Engineer, Systems Engineer, or Software Engineer • Proficient in at least one high-level programming language (e.g., Python, Go, C++, or Java) and shell scripting • Strong understanding of data structures and algorithms • Strong understanding of Linux operating systems and open-source technologies and a solid understanding of network architecture • Competent knowledge of relational database systems and database modeling • Experience with containers and container orchestration platforms such as Docker and Kubernetes (preferred) • Proficiency in or exposure to machine learning frameworks such as TensorFlow, PyTorch, MXNet, or PaddlePaddle (preferred) • Hands-on experience with monitoring tools and methodologies (e.g., Prometheus, Grafana) (preferred) • Strategic thinking, exceptional communication, and the ability to collaborate effectively with cross-functional teams in a fast-paced environment

🏖️ Benefits

• Attractive remuneration and great perks • Comprehensive medical, insurance, and social security coverage • World-class workspaces • Engaging activities and recognition programs • Strong learning and development plans for your career growth • Positive work culture that enables your future • Easy-to-access location with direct public transport links • Flexible working arrangements • Coaching and mentoring from experts in your field