Product Support Engineer

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Wabtec Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

🏭 Manufacturing

☁️ SaaS

💰 $3M Post-IPO Equity - Wabtec on 2025-07

Transport • Manufacturing • SaaS

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value‑added services for freight rail, transit, mining, industrial and marine markets. The company designs and manufactures locomotives, freight cars, braking and coupler systems, HVAC and electrical components, power generation and heat‑transfer equipment, and elastomer products, while also offering maintenance, remanufacturing, digital intelligence (including cloud-based Port Optimizer and train/asset monitoring), signaling and train control, and onshore power solutions. Wabtec emphasizes sustainability and decarbonization (battery-electric locomotives, green friction materials, shore power) alongside performance upgrades, optimization software, and asset management services.

📋 Description

• Configure the system as appropriate to operate according to agreed customer requirements • Perform testing / verification of system operation and performance for configured systems • Work with services team to ensure successful deployment of new systems • Work with customers to deliver ongoing configuration changes to the system, ensuring adherence with customer change management requirements • Support firmware, software and configuration updates to ensure the system operates as required • Perform services as defined by Service Level Agreements or as part of project execution, remotely, in the office or on site as required • Own and provide technical support for our customers and partners to ensure customer satisfaction and successful outcomes • Engage with Product Managers to advocate for the customer in terms of quality, functionality and prioritization

🎯 Requirements

• Experience with Linux administration, Microsoft Server, IIS and SQL Server • Coding exposure to C, C++, Python, Java, HTML or similar • Sound knowledge of current network and communications technology • Ability to read and interpret electrical wiring diagrams • Ability to diagnose, troubleshoot, problem solve and manage resolution to technical system issues • Able to manage and prioritise simultaneous demands in accordance with agreed key performance objectives • Excellent oral and written communication skills, with a high level of attention to detail • Customer service focused, with a strong work ethic and ability to work unsupervised • Good interpersonal and teamwork skills and ability to develop effective customer relationships • Commitment to working safely and ensuring compliance with relevant policies, procedures and legislation

🏖️ Benefits

• Flexible work hours to accommodate varying time zones • Occasional travel (including international regions) • A current driver’s license is required • On call availability (if required)