Remote Choice
1 - 10 employees
Founded 2022
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.
1st Line Support Technician – VoIP, SIP
🔥 0 minutes ago
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Remote Choice
1 - 10 employees
Founded 2022
🎯 Recruiter
🤝 B2B
Recruitment • B2B
Remote Choice is a UK-founded recruitment and staffing firm that helps UK businesses hire skilled, remote professionals from South Africa. The company sources, screens, shortlists and manages hiring logistics — including interviews, assessments, payroll and local IT infrastructure — to deliver cost-effective remote staffing solutions without up-front fees. Remote Choice emphasizes a large South African talent pool, dual-location support (UK and South Africa), and savings of up to 50% compared with traditional UK recruitment.
📋 Description
• Act as the first point of contact for technical support requests • Log, prioritise and manage incidents through the service desk • Diagnose and resolve first-line VoIP, SIP and connectivity issues • Troubleshoot hosted telephony platforms, SIP trunks and broadband services • Support routers, firewalls, LAN/WAN and Wi-Fi environments • Work towards First Contact Resolution (FCR) wherever possible • Escalate complex issues to 2nd and 3rd Line Engineers with detailed diagnostics • Liaise with internet service providers, carriers and third-party vendors • Maintain accurate documentation and update knowledge base articles • Provide clear, professional communication throughout the incident lifecycle
🎯 Requirements
• Experience in service desk, telecoms or IT support environment • Experience with VoIP and SIP technologies • Knowledge of hosted telephony platforms • Understanding of SIP, RTP and NAT fundamentals • Basic networking knowledge including switching, VLANs and routing • Experience with routers and firewall configuration • Excellent customer service and communication skills • Familiarity with ticketing systems and service desk processes
🏖️ Benefits
• Excellent opportunity for career development • Exposure to a wide range of telecoms and networking technologies • Opportunity to work alongside experienced engineers • Participate in on-call weekend support rota as required
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