Enterprise Customer Success Manager

🕒 March 24

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Waitwhile

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $12M Series A - Waitwhile on 2021-02

SaaS • B2B • Enterprise

Waitwhile is a wait-management platform that provides automated, personalized, smartphone-based queuing and appointment experiences for businesses. The company offers a SaaS solution used by retailers, service providers, and large enterprises to reduce physical lines, improve customer flow, and deliver analytics and notifications that enhance the customer waiting experience. Founded in 2017 and serving clients like IKEA and Louis Vuitton, Waitwhile focuses on helping businesses optimize customer wait times and operational efficiency.

📋 Description

• Manage your book of accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value • Build strategic relationships and act as a trusted consultant • Provide best-practice guidance and actionable insights • Work hands-on to execute product implementations, configure accounts, and perform performance analyses • Collaborate with the Customer Success team to design and implement processes and best practices • Partner closely with the Sales team for seamless transitions • Act as the link between customers and the Product team sharing critical insights

🎯 Requirements

• 4+ years in a Customer Success role, ideally in a scaleup environment with enterprise clients • Demonstrated ability to drive successful product implementations and achieve key outcomes such as account expansion, retention, feature adoption and improved NPS • Strong ability to articulate complex problems clearly and concisely to diverse audiences • Proactive, results-oriented individual with a history of adding value in dynamic, fast-growing organizations • Proven experience building and nurturing lasting relationships with customers and colleagues • Familiarity with APIs and their application in advanced customer workflows and custom integrations is a plus • Experience using support or ticketing platforms such as Intercom or Zendesk is a plus • Experience with HTML and CSS for quick and simple edits is a plus

🏖️ Benefits

• Health, dental and vision insurance coverage, helping you “be safe, be healthy” • Unlimited Paid Time Off • 401K plan with 6% company match and no vesting period • Health Savings Accounts • Flexible Spending Accounts • Short-Term and Long-Term Disability Insurance • Term life coverage with option to purchase supplemental coverage • Tuition Reimbursement • Voluntary Wellness Program • Employee Discounts through Perks at Work • Community involvement opportunities