Support Specialist – US ET Hours

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Wand

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

👥 B2C

☁️ SaaS

Artificial Intelligence • B2C • SaaS

Wand is a mobile-first AI-powered drawing and illustration app designed for iPhone and iPad that lets artists sketch, render, edit, recolor, and apply styles in seconds using on-device and private models. Built by artists for artists, Wand offers multi-layer support, a custom brush engine, preloaded style libraries, dataset storage, and features like regional iterative editing, transparent PNG export, and Apple Pencil optimization to streamline creative workflows. It emphasizes privacy for custom models, collaboration and learning tools for students and professionals, and desktop browser support for color editing.

📋 Description

• Provide friendly, solution-focused support to our gaming community via Intercom (our support platform) • Troubleshoot technical issues related to game assists, game compatibility, and platform features • Collaborate with our testing team to verify and reproduce user-reported technical issues • Create and update support documentation in our knowledge base • Gather and share user feedback to help improve our products and services • Identify user experience gaps and potential improvements based on support interactions • Maintain response time and quality metrics while delivering personalized support • Identify and escalate complex technical issues or emerging trends

🎯 Requirements

• Active PC gamer with deep understanding of gaming culture and mechanics • Strong technical troubleshooting skills and problem-solving ability • Excellent written and verbal communication skills in English • Experience providing customer support via email, chat, or community platforms • Ability to explain technical concepts in user-friendly language • Strong attention to detail and documentation skills • Self-motivated with excellent time management abilities • Stable high-speed internet connection • Experience with Wand or similar modding platforms (Bonus Points) • Knowledge of common gaming issues and troubleshooting methods (Bonus Points) • Experience using support ticket systems and knowledge bases (Bonus Points)

🏖️ Benefits

• Competitive compensation • A flexible work environment that caters to your gaming schedule • A chance to be part of a passionate community of gamers and creators