Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇸🇬 Singapore – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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watchTowr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔒 Cybersecurity

🤝 B2B

💰 $19M Series A - watchTowr on 2024-10

Cybersecurity • B2B

watchTowr is a high-growth cybersecurity company that builds solutions and services to help protect large enterprises. The company presents itself as enterprise-focused and hires globally (Singapore, UK, US), offering employee benefits like private health insurance and an ESOP. Its careers and privacy/cookie notices indicate an emphasis on security, compliance, and enterprise-grade protection for customers.

📋 Description

• Own a book of APAC customers as their primary point of contact for day-to-day success, questions, and coordination • Run onboarding, regular check-ins, and service reviews for accounts • Manage inbound support tickets by triaging, responding, and coordinating with Engineering, Labs, and Product • Track customer health signals, risks, and renewal dates; escalate identified risks early • Support renewals and expansion opportunities with existing accounts alongside senior CSMs • Support larger or more complex accounts during busy periods, incidents, or proof-of-value engagements • Own internal Customer Success projects, including process improvements, documentation, tooling cleanup, and CS reporting • Maintain and improve HubSpot, Vitally, Intercom, and internal knowledge bases • Report to the Head of Customer Success

🎯 Requirements

• 2+ years in a customer success or project management role • Experience in the cybersecurity industry, ideally with Threat Intelligence and/or Offensive Security-type solutions • Experience managing enterprise SaaS accounts • Experience engaging and interacting with business stakeholders in client environments • Comfortable operating in an execution-heavy role with customer-facing and internal responsibilities • Clear and concise written and verbal communication skills • Strong listening skills and ability to understand customer pain points • Highly organised with strong time management skills • Ability to juggle multiple priorities simultaneously • Self-driven and proactive, comfortable working independently and collaborating with senior CSMs and cross-functional teams • Familiarity with SaaS metrics and customer success tools, preferably Gainsight, HubSpot, or Intercom • Customer-centric mindset and genuine passion for helping customers succeed

🏖️ Benefits

• Competitive compensation • Tools and powerful kit to effectively fulfil the role • Opportunities for career progression and promotion from within • Work with cybersecurity experts on cutting-edge industry-wide challenges

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