Team Lead, Customer Success

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WATI

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🔌 API

☁️ SaaS

Artificial Intelligence • API • SaaS

WATI is a company that provides a communication platform leveraging the WhatsApp Business API to enhance marketing, sales, service, and customer support automation. By integrating various functionalities such as chatbots and analytics, WATI assists businesses in scaling customer interactions efficiently. Its services include managing conversations, providing personalized content, and connecting businesses with their audience through WhatsApp, Facebook, and Instagram, making it a robust solution for companies aiming to improve customer engagement and operational efficiency across digital channels.

📋 Description

• Own the strategic customer journey across Onboarding, Adoption, Retention, and Expansion • Ensure seamless handoffs and alignment between onboarding and ongoing Customer Success motions • Drive faster time-to-value and successful customer activation • Establish consistent customer experience standards across all strategic accounts • Identify opportunities to improve customer lifecycle management and operational efficiency • Coach, mentor, and support Strategic Customer Success Managers and Onboarding Customer Success Managers • Partner with Sales to improve customer handoffs and expectation setting during the buying process

🎯 Requirements

• Fluent in Portuguese and Spanish (English required for internal communication) • 4+ years of experience in Customer Success, Account Management, Onboarding, or related customer-facing roles • 2+ years of experience leading Customer Success teams in a SaaS environment • Proven experience managing strategic customer relationships • Experience overseeing customer lifecycle initiatives, including onboarding, adoption, retention, and expansion • Strong coaching, mentoring, and people development skills • Experience driving revenue retention and expansion outcomes • Strong stakeholder management and executive communication skills • Data-driven mindset with the ability to translate insights into action plans • Excellent organizational and problem-solving skills • Ability to influence cross-functional teams and drive execution