Strategic Account Manager

🕒 March 31

🇸🇦 Saudi Arabia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 53%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WebEngage

WebsiteLinkedInAll Job Openings

201 - 500 employees

📣 Marketing

☁️ SaaS

💰 $20M Series B on 2022-08

Marketing • SaaS

WebEngage is a customer data platform and marketing automation suite that simplifies user engagement and retention for consumer tech enterprises and SMBs. Established with the objective of enabling brands to create personalized experiences at scale, WebEngage offers a suite of tools for multi-channel user engagement, marketing automation, user behavior tracking, and customer retention. The platform helps brands to drive more revenue through hyper-personalized engagement campaigns across multiple communication channels, allowing product and marketing practitioners to design intuitive user lifecycle journeys. Rated 4. 5 ⭐️ on G2, WebEngage is headquartered in Mumbai and has a global presence with offices in various international locations including Gurugram, Bengaluru, São Paulo, Jakarta, and Dubai.

📋 Description

• Manage top enterprise accounts and drive revenue • Responsible for managing existing business and cross/up-sell in same account as well as group accounts (large enterprise clients/prospects) (Automation, Consumables, Custom Analytics, etc) • Strategic account mapping at different levels to establish and nurture relationships with key stakeholders at the client side including CXOs • Participate in and conduct Executive Business Reviews (EBRs) • Analyse business potential, conceptualize and execute strategies to drive sales and achieve desired targets • Implement processes to improve on the quality of deliverables and reduce turnaround time • Responsible for conflict resolution and compliance on client deliverables and revenue • Identification of client goals and representing their interest to internal teams • Work closely with the project and CSM team in order to maintain a continuous knowledge of project/account status so as to identify potential issues and/or opportunities related to the project/account • Proactively identify any risk in Enterprise accounts • Help drive customer references and case studies, and increase speaker participation, etc. • Provide strong account management to existing clients, offering support and keeping them abreast of new products and services that could be of value to their business

🎯 Requirements

• 4+ years of experience with at least 4 years relevant work experience in a customer-facing role (customer success or account management) in a SaaS setup • Preferably a Masters degree in Business Administration • Domain - Experience with analytics, data, databases or business intelligence preferred • Go-Getter - Willing to go the extra mile with a strong work ethic; self-directed and resourceful • Excellent Communication - You know what to say and more importantly, how to say it • Experience in Digital Marketing products will be an added advantage

🏖️ Benefits

• Learning is a way of life. • Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers!) • Get the best in class medical insurance (with Covid Care facilities) • Programs for taking care of your mental health • Contemporary Leave Policy (beyond sick leaves)