Assistant Manager – Account Management

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Weekday (YC W21)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

Human Resources • SaaS • Recruitment

Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies.

📋 Description

• Serve as the primary point of contact for assigned clients, ensuring a seamless and high-quality client experience. • Build and maintain strong, long-term relationships with key stakeholders and decision-makers. • Understand client business goals, brand positioning, and market challenges to provide effective solutions and recommendations. • Manage end-to-end account servicing, including project planning, execution, delivery, and post-delivery support. • Coordinate with internal teams such as creative, operations, strategy, product, and delivery to ensure timely and successful project completion. • Monitor project timelines, budgets, deliverables, and quality standards while proactively addressing risks and escalations. • Develop account growth strategies by identifying upselling and cross-selling opportunities within existing client portfolios. • Collaborate with brand and marketing teams to ensure campaigns and initiatives align with client objectives and brand guidelines. • Present reports, performance updates, and strategic recommendations to clients in a clear and professional manner. • Track key account metrics, client feedback, and service quality to continuously improve customer satisfaction and retention. • Support business development initiatives by participating in client presentations, proposals, and strategic discussions. • Stay updated on industry trends, competitor activities, and market developments to provide valuable insights to clients.

🎯 Requirements

• 4–12 years of relevant experience in **Account Management, Client Servicing, Brand Management, or Client Relationship Management**. • Strong understanding of client lifecycle management and stakeholder engagement. • Demonstrated ability to manage multiple accounts and projects simultaneously in a fast-paced environment. • Experience working closely with cross-functional teams to deliver client-focused solutions. • Excellent verbal and written communication, presentation, and negotiation skills. • Strong problem-solving abilities with a proactive and solution-oriented mindset. • Commercial awareness with the ability to identify growth opportunities and contribute to revenue expansion. • Strong organizational skills with attention to detail and the ability to manage priorities effectively. • Proficiency in Microsoft Office and familiarity with CRM or project management tools is an advantage. • Bachelor's degree in Business, Marketing, Communications, or a related field; a postgraduate qualification is a plus.