Salesforce Business Analyst

🔥 1 minute ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🌐🕵️ Salesforce Analyst

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Weekday (YC W21)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

👥 HR Tech

☁️ SaaS

Consulting • HR Tech • SaaS

Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies.

📋 Description

• Work closely with business stakeholders, product owners, Salesforce administrators, developers, and QA teams to understand business objectives and translate them into clear Salesforce requirements • Analyze existing business processes, identify gaps and inefficiencies, and recommend Salesforce-based solutions across Sales Cloud and Service Cloud • Lead requirements-gathering sessions, workshops, interviews, and discussions with stakeholders across business and technology functions • Create clear and detailed business requirements, functional specifications, process flows, and solution documentation • Develop and maintain user stories, acceptance criteria, use cases, and functional requirements for development and QA teams • Collaborate with Product Owners and Scrum teams during sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives • Manage and prioritize requirements and keep the product backlog aligned with business priorities • Use JIRA to track user stories, requirements, defects, sprint progress, and delivery status • Partner with Salesforce technical teams to validate proposed solutions and align them with business requirements and Salesforce best practices • Support functional testing, UAT, defect resolution, and production rollouts • Identify dependencies, risks, and process impacts associated with Salesforce changes and communicate them to stakeholders • Act as a subject-matter expert for Salesforce-supported business processes and contribute to continuous process improvement initiatives

🎯 Requirements

• 8–16 years of experience in Business Analysis, Salesforce consulting, CRM transformation, or a related role • Strong hands-on functional knowledge of Salesforce Sales Cloud and Service Cloud • Proven experience in Business Analysis and Stakeholder Management • Strong understanding of Agile/Scrum methodologies and experience working with cross-functional Scrum teams • Practical experience using JIRA for backlog, requirements, sprint, and issue management • Excellent requirements elicitation, analysis, documentation, and communication skills • Ability to translate complex business requirements into clear, actionable requirements for Salesforce development teams • Strong understanding of CRM processes such as sales management, lead and opportunity management, customer service, case management, and service operations • Experience creating detailed User Stories and Acceptance Criteria • Strong knowledge of Sprint Planning and Backlog Management • Experience with Stakeholder Management and Requirements Gathering across multiple business functions • Exposure to Salesforce implementation, enhancement, migration, integration, or transformation projects • Salesforce certifications such as Salesforce Certified Business Analyst, Administrator, Sales Cloud Consultant, or Service Cloud Consultant will be an advantage • Experience working with distributed or global teams and managing multiple stakeholders • Strong analytical and problem-solving abilities • Excellent communication skills • Confidence working with both business and technical teams • Comfortable challenging existing processes, identifying improvement opportunities, managing competing priorities, and driving requirements through the complete delivery lifecycle