Portfolio Operations Manager, Spanish

🔥 0 minutes ago

🌐 Spain, Colombia, +2 more countries – Remote

🇪🇸 Spain – Remote 🇨🇴 Colombia – Remote 🇲🇽 Mexico – Remote 🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Welcome Pickups

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

✈️ Travel

🚗 Transport

💰 $5.6M Series A - Welcome Pickups on 2022-12

Travel • Transport

Welcome Pickups is a global travel services company that provides transfers, rides, sightseeing and guided services across hundreds of cities worldwide. The company lists extensive city coverage and offers services for travelers and partners including hotels, vacation rentals, travel agencies and OTAs, focusing on ground transportation and local arrival/guide experiences.

📋 Description

• Oversee a portfolio of destinations, ensuring correct configurations and achievement of GFS and Great Rides targets • Monitor key metrics through dashboards and alerts, intervening when thresholds are breached • Collect pricing, competition, and local-condition insights across markets and provide structured data to central teams • Maintain engagement with driver communities, capture feedback, and identify ambassadors • Run incentive programs and engagement campaigns at scale using standardized playbooks • Monitor quality-guideline adherence and centrally flag issues • Collaborate with BI and Product to automate monitoring and reporting • Identify portfolio-wide patterns and trends and escalate issues requiring central support

🎯 Requirements

• 2–4 years of experience in operations, logistics, mobility, or marketplace management • Strong analytical skills and comfort working with dashboards, data, and exception-based monitoring • Ability to manage multiple priorities across simultaneous markets • Process-oriented mindset with an interest in systematizing and standardizing workflows • Good communication skills for coordinating several teams and markets • Comfort with ambiguity and making decisions with incomplete information • Fluency in both English and Spanish required; additional languages a plus

🏖️ Benefits

• Vibrant and fresh work environment • Flexible work-from-home policy • The tools you need to perform your daily tasks successfully • L&D personal budget • +4 extra PTO days annually • The unique opportunity to join “the next big thing” at ground level