Lead Program Manager – Generative AI Data Operations

Job not on LinkedIn

🔥 12 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

📋 Program Manager

👻 Ghost score 10%

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Welo Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Welo Global is a multilingual content, data, and AI solutions company that provides enterprise-focused localization, regulated translation, and AI training data through a family of brands (including Welocalize, Park IP, Welo Life Sciences, Welo Data, and Adapt). It combines domain expertise, proprietary AI tools (e. g. , the Opal suite), governed global workforces, and compliance certifications to support use cases across global marketing, intellectual property and legal translations, life sciences regulatory and clinical documentation, and AI model development. The company emphasizes scalable, AI-enabled platforms and workflows to deliver high-quality multilingual content and structured datasets in 300+ languages for corporate clients.

📋 Description

• Lead a program of AI training data projects at scale • Define program goals, roadmap, milestones, and operating model across multiple projects and vendors • Lead a delivery team of PMs and Coordinators with goals, capacity plans, coaching, and performance feedback • Own the day-to-day client relationship and run governance, planning, and QBR-style reviews • Co-own quality outcomes with the Manager of Quality, including guidelines, audits, acceptance criteria, and corrective actions • Plan and secure rater/annotator capacity and optimize shifts, handoffs, automation, and tooling • Build and manage budgets, margins, and change orders • Maintain program RAID, lead root-cause analyses and remediation, and escalate high-impact items • Standardize SOPs, templates, and dashboards; pilot and scale automation with Ops Tech • Ensure compliance with data handling, privacy, and platform access policies • Coordinate with Sales/Account, Quality, Operations, and Vendor Management teams

🎯 Requirements

• Bachelor’s degree or equivalent experience in business, operations, data/engineering, or a related field • 5-8 years leading large or multi-workstream delivery in AI data, content review, labeling/annotation, or adjacent domains • Proven program-level experience in high-volume environments, including vendor management and capacity planning • Record of managing client relationships and running governance cadences • Program planning and portfolio governance across multiple projects • Team leadership including goal setting, coaching, delegation, and performance feedback • Strong communication with senior client stakeholders and internal leaders • Solid use of spreadsheets, PM/task boards, and BI dashboards • Quality mindset with practical use of SOPs, QA gates, and acceptance criteria • Sound judgment on scope, time, cost, and quality; confident negotiation and escalation • Comfortable working with global, distributed teams • Advanced English • Familiarity with SQL/ETL concepts is a plus