Working Student, Customer Care (all genders)

Job not on LinkedIn

🔥 3 minutes ago

🇩🇪 Germany – Remote

⏱ Part Time

⚪️ Entry-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wemolo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Wemolo is a company specializing in park management solutions, offering advanced systems for monitoring and managing parking spaces. Their technology enables seamless parking experience through real-time data insights, license plate recognition, and flexible payment options. Wemolo's services cater to various industries, helping clients optimize parking efficiency, reduce unauthorized use, and enhance customer satisfaction across over 2,000 managed parking areas in Europe.

📋 Description

• Handle customer inquiries in writing and communicate professionally with a solution-oriented approach • Process customer tickets in Salesforce as part of Level 1 Support • Answer questions about parking sessions, payments, and contractual penalties • Gradually transition into Level 2 Support, handling appeals, changes of vehicle ownership, installment payments, and data requests from public authorities • Analyze parking data, weigh the relevant arguments, and find fair solutions • Challenge existing processes and develop your own suggestions for improvement • Support Team Lead Änne with a variety of projects and take on smaller project-related tasks • Work closely with the Customer Care and Customer Success teams

🎯 Requirements

• You are pursuing a relevant degree and will remain enrolled for at least one more year • Previous experience in Customer Care is preferred but not required • Friendly, confident, and solution-oriented communication, even in stressful or emotionally charged situations • Strong initiative and a proactive approach to seeking feedback • German at C2 level • English at B2 level is preferred • Based in Germany • Currently enrolled at a German university

🏖️ Benefits

• Genuine ownership, a high degree of trust, and plenty of freedom to grow from day one • Monthly meal allowance • Legendary team events and Spirit Days • EGYM Wellpass or Urban Sports Club membership with nationwide access to more than 1,000 sports and wellness facilities • Regular feedback and support for your professional development • AI-powered workflows for better insights, faster solutions, and fewer repetitive tasks