Customer Solutions Manager

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Westinghouse Electric Company

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

⚡ Energy

🏭 Manufacturing

Energy • Nuclear • Manufacturing

Westinghouse Electric Company is a leader in the nuclear energy sector, providing innovative solutions and advanced technologies for nuclear power generation. With a strong focus on safety and sustainability, Westinghouse develops and manufactures a range of nuclear components, including pressurized water reactors and small modular reactors. The company also offers extensive training and resource solutions to enhance operational efficiency and support the nuclear industry’s commitment to carbon-free energy.

📋 Description

• Lead client engagement and tailor reactor component upgrade solutions to customer needs • Meet with operating plant customers to understand their specific requirements • Lead teams in developing unique offerings and proposals • Oversee the technical content, costing, pricing, responsiveness, and quality of bids • Develop customer relationships and create value propositions to secure Orders Entered (OE) • Drive OE and opportunity pipeline growth for product and technology areas • Assess market trends, customer buying patterns, and competitor moves to adjust product positioning • Prepare product promotion presentations and define value propositions • Recommend pricing to maximize market value while meeting margin and business plan assumptions • Collaborate with sales on capture planning and final order negotiations • Develop and implement business cases to grow market share • Collaborate with project teams to resolve execution challenges • Coordinate with Operations, Engineering resource managers, Sales, Supply Chain, Project Management, and Global Markets • Ensure people, processes, and technology are available to deliver offer commitments • Produce high-quality proposals • Manage Intellectual Property discussions and jointly approve IP release with Engineering • Coordinate with AOMS and peer Product Segment leaders on cohesive market approaches, joint proposals, and customer support • Collaborate with Global Product Management on product strategy, product roadmaps, technology roadmaps, and innovation ideas • Report to the ELA Reactor Component Upgrades Manager • Manage business financial goals including orders entered, opportunity pipeline growth, and margin as sold

🎯 Requirements

• Bachelor's Degree in Engineering or related technical discipline • 10+ years relevant experience in product management, product engineering, product resource management, business, or operations • Experience with increasing progression, complexity, and levels of responsibility • MBA valuable • Demonstrated successful project management record • Demonstrated successful leadership achievements • Familiarity with nuclear and energy environments • Background in leveraging customer feedback, commercial constraints, and business unit feedback/product management engagement to solve pain points and generate value based on return on investment • Applicants for employment opportunities in other countries must meet comparable export control requirements of that country and of the United States

🏖️ Benefits

• Attractive remuneration • Peer-to-peer recognition program • Life insurance • Pension plan • Employee Assistance Program: confidential counseling and resources for employees, eligible dependents, and household members • Learning and development opportunities • Community service events and other team-building activities