Customer Support Representative

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WeTravel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

✈️ Travel

💰 $27M Series B on 2022-10

Consulting • Logistics • Travel

WeTravel is a comprehensive booking and payments platform designed specifically for multi-day and group travel businesses. It enables over 5,000 travel companies to accept payments instantly, manage bookings efficiently, and facilitate global supplier transfers. The platform offers tools for creating stunning trip pages, payment processing with low fees, and easy booking management to enhance the customer journey and streamline operations for travel advisors and agencies.

📋 Description

• Respond to customer questions via email, chat, and calls with empathy and clarity • Educate users about the WeTravel product and help them achieve their goals • Troubleshoot issues and escalate bugs or technical challenges when needed • Create and update help center articles and internal support documentation • Collaborate with product and engineering teams to share user insights • Assist prospective customers with pre-sales questions before connecting them with sales • Manage time between reactive support and proactive tasks • Investigate bugs with engineers, validate fixes, and contribute to product improvements • Improve support content, processes, tools, and systems • Manage inboxes, workflows, tags, macros, and reporting in support platforms

🎯 Requirements

• 4+ years of customer support experience, ideally in SaaS or a tech-driven environment • Advanced English proficiency (C1 or higher), written and verbal • Fluency in Spanish, written and verbal • Experience with Intercom, Zendesk, or similar support platforms • Experience managing inboxes, workflows, tags, macros, and reporting • Hands-on experience collaborating with engineers to investigate bugs, validate fixes, and contribute to product improvements • Clear and concise communication under pressure • Proactive, organized, and comfortable working independently • Quiet home office setup • Availability for flexible hours, including some weekends • Availability for one 4-hour weekend shift approximately once every 7–9 weeks • Full legal right to work in a LATAM country through citizenship or residency • No visa sponsorship or relocation assistance is available • Bonus: phone support experience • Bonus: technical or integration experience such as Zapier, APIs, or Google Analytics

🏖️ Benefits

• Full-time fixed-term contract as an international contractor • Generous “Time to Recharge” policy with unlimited paid time off • Amsterdam Program: visit the Amsterdam HQ for 2–4 weeks every year, staying in a WeTravel apartment • Work From Anywhere benefit allowing eligible employees to work temporarily from another approved location for up to four weeks per calendar year • Extensive paid family leave • Three paid volunteer days per year • 2-week cross-functional onboarding program • Cutting-edge equipment and tools • Coverage for certain work-from-home equipment • International, travel-loving team with a passion for adventure and innovation