Customer Service, Virtual Assistant

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Whitecollars

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2018

🎯 Recruiter

👥 HR Tech

🤝 B2B

Recruitment • HR Tech • B2B

Whitecollars is a UK-headquartered recruitment consultancy that helps companies hire global, vetted talent on a flat-fee, no-commission model. They source candidates across 35+ countries, use a structured three-layer vetting process, and deliver vetted shortlists with interview insights and video recordings—typically within 7–10 days. Whitecollars offers replacement guarantees of up to 12 months, pay-only-if-you-hire pricing, and services for both employers (flat-fee recruitment for permanent and contract roles) and jobseekers (end-to-end job search support). They operate from London with a MENA branch in Cairo and position themselves as a cost-predictable, faster alternative to traditional recruitment agencies.

📋 Description

• Manage customer conversations on WhatsApp with professionalism, empathy, and speed • Process customer orders accurately and ensure all required information is complete • Follow up with fulfillment and delivery partners regarding cancelled orders • Speak with customers to understand cancellation reasons and recover orders whenever possible • Maintain accurate customer and order records in shared Google Sheets • Make outbound calls to request product reviews and explore relevant upselling opportunities • Collect customer feedback to strengthen trust in the brands and improve customer experience • Moderate comments on social media advertisements while protecting a professional brand image • Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve

🎯 Requirements

• Lebanese national currently based in Lebanon • Native Arabic speaker with a very good command of English and French • Previous customer service experience with e-commerce brands in Lebanon • Hands-on experience using Shopify • Comfort with CRM systems, Microsoft Excel, and Google Sheets • Comfortable and confident speaking with customers • Ability to request reviews, handle objections, and introduce upselling opportunities

🏖️ Benefits

• Performance bonuses for orders completed above the defined target • Clear progression path to Senior Customer Service or Head of Customer Service position • Working hours are 9:00 AM to 6:00 PM, including a two-hour break