Director, Customer Success

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

⏰ Full Time

🔴 Lead

🏆 Customer Success

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Wikoff Color Corporation

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

🤝 B2B

Manufacturing • B2B

Wikoff Color Corporation is a global, employee-owned manufacturer and supplier of advanced color solutions, inks, and coatings for the print and packaging industries. The company partners with commercial printers, packaging converters and brand owners to provide high-performance, reliable and sustainable printing solutions across markets such as flexible packaging, folding cartons, labels, digital and security printing. Founded over 70 years ago, Wikoff emphasizes craftsmanship, consistency, sustainability and customer collaboration, offering about 1,000 products from multiple locations worldwide.

📋 Description

• Lead Customer Service and Demand Planning teams across the Wikoff network • Oversee order management, backlog visibility, customer communication, and issue resolution • Develop demand forecasts using sales history, customer input, market trends, and commercial plans • Partner with Commercial to validate customer demand, new business, risks, and service expectations • Align demand signals with Production, Procurement, Inventory, Supply Chain, and Finance • Support the S&OP process through demand reviews, reporting, and cross-functional alignment • Drive service KPIs, forecast accuracy, inventory impact, OTIF, and order accuracy performance • Standardize service workflows, planning cadence, reporting, and communication protocols • Resolve escalated customer issues and drive root cause corrective actions

🎯 Requirements

• 10+ years in customer service, demand planning, S&OP, or supply chain leadership • Manufacturing, chemical, coatings, ink, or industrial experience preferred • Strong ERP, forecasting, order management, and reporting capability • Proven ability to lead teams and improve service, planning, and inventory performance • Experience working across Commercial, Operations, Procurement, Finance, and Production • Strong communication, problem-solving, and cross-functional leadership skills