Customer Success Specialist

🕒 May 14

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Wildix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

Wildix is a leading provider of unified communications solutions leveraging cloud technology to enhance business communication and collaboration. Their platform integrates various features such as video conferencing, messaging, webinars, and VoIP services, all designed to drive sales and improve operational efficiency. With a strong focus on security and user-friendly interfaces, Wildix aims to streamline communication processes for enterprises worldwide.

📋 Description

• Respond to partner queries across SFPC tickets, chat, video, phone, in a timely and professional manner. • Take ownership of issues, escalating urgent cases to PDMs or relevant teams when needed. • Build and maintain strong relationships with partners through regular communication and support. • Manage a small portfolio of lower-tier partner accounts, ensuring engagement, satisfaction, and growth. • Identify and act on upsell and cross-sell opportunities aligned with partner needs.

🎯 Requirements

• At least 3 years of previous experience with sales/customer support-related roles • Excellent proficiency in Italian and good proficiency in English, both written and spoken • Strong presentation and negotiation skills for effective communication and collaboration • Proven experience with CRM software, such as Salesforce. • Commitment and self–motivation to work within deadlines with minimum supervision.

🏖️ Benefits

• Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired. • Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. • Career Growth & Development – We cover certifications and IT conferences to keep you at the top of your game.