Wilhelmsen group
10,000+ employees
Founded in Norway in 1861, Wilhelmsen is a global maritime industry group. With the world's largest maritime network on call 24/7, our people can deliver products and services on the ground practically anywhere you have ships, or maritime related industries. We make the maritime industry spin.
1st Line Support Consultant
Job not on LinkedIn
🔥 2 hours ago
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Wilhelmsen group
10,000+ employees
Founded in Norway in 1861, Wilhelmsen is a global maritime industry group. With the world's largest maritime network on call 24/7, our people can deliver products and services on the ground practically anywhere you have ships, or maritime related industries. We make the maritime industry spin.
📋 Description
• Provide first-line IT support and request fulfilment through ServiceNow across Microsoft 365, Entra ID, endpoint, connectivity, and security-related services • Own and manage incidents and service requests from initial contact through to resolution or effective escalation, ensuring SLA compliance • Deliver clear, timely, and professional communication to users throughout the entire ticket lifecycle • Support continuous improvement by maintaining knowledge articles, completing structured shift handovers, and contributing to a 24/7 global support operation
🎯 Requirements
• Minimum 2 years in a technical Service Desk, Desktop Support, or IT Helpdesk role • Hands-on experience across Microsoft 365, Entra ID, endpoint support, identity & access, VPN & connectivity, or networking fundamentals • ITIL 4 Foundation • Strong written and spoken English
🏖️ Benefits
• Flexible working hours • Health insurance • Professional development opportunities
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