Client Delivery Operations Manager

Job not on LinkedIn

🔥 0 minutes ago

🇭🇰 Hong Kong – Remote

💵 HK$39k - HK$60k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own the daily operational management of Wing's active pipeline • Maintain visibility across every account and requirement from Sales handoff through successful launch • Ensure each pipeline item has a clear status, owner, next action, and expected completion date • Monitor stalled, delayed, blocked, or at-risk accounts and proactively follow up with responsible teams • Conduct daily pipeline health reviews and identify aging accounts, capacity issues, and process bottlenecks • Coordinate cross-functionally with Sales, Customer Success, Talent Acquisition, Staffing, Onboarding, Training, Operations, Product, Finance, and support teams • Review newly closed accounts and validate operational requirements, staffing needs, timelines, and special conditions • Monitor recruitment and staffing progress, candidate availability, interviews, selections, replacements, and pending decisions • Track client decisions and coordinate interventions when client responsiveness delays fulfillment • Monitor onboarding and launch readiness, including staffing, documentation, equipment, access, training, schedules, and client requirements • Serve as the first operational escalation point for pipeline-related issues and monitor resolution • Establish and enforce pipeline SLAs and hold stakeholders accountable for overdue actions • Produce weekly and monthly pipeline health reports with recommendations and required leadership actions • Evaluate pipeline workflows, identify inefficiencies, recommend automation, improve CRM architecture, and standardize handoffs • Serve as Chief of Staff and trusted advisor to the CEO, supporting strategy, financial modeling, business analysis, scheduling, communications, and cross-functional initiatives

🎯 Requirements

• Strong experience in operations, program management, revenue operations, staffing operations, customer success operations, or similar environments • Demonstrated ability to manage complex workflows involving multiple departments • Strong analytical and problem-solving skills • Comfortable working with high-volume operational pipelines • Strong understanding of SLAs, workflow management, escalation management, and process optimization • Excellent stakeholder management and follow-through • Ability to challenge teams constructively and drive accountability • Strong written and verbal communication • Experience using CRM, project management, reporting, and workflow management platforms • Ability to interpret operational data and convert findings into actionable recommendations • Able to travel to the Philippines as required • Experience in BPO, outsourcing, staffing, recruitment, SaaS, or service-based organizations preferred • Experience managing client implementation or fulfillment pipelines preferred • Experience working across Sales, Recruitment, Customer Success, and Operations preferred • Familiarity with HubSpot, ClickUp, Power BI, or similar systems preferred • Experience designing SLAs, dashboards, workflow automation, or operational governance preferred • Mastery of Excel, including advanced functions, pivot tables, macros, and financial modeling techniques • Deep understanding of business operations and financial management • Proficiency with modern tech tools and project management software • Prior experience in a high-growth startup environment or similar fast-paced setting • Willingness to work non-traditional hours

🏖️ Benefits

• Competitive compensation package and benefits • Flexible, remote work arrangement • Work-life balance support • Substantial salary appraisal after 12 months • Direct collaboration with the CEO and senior leadership • Challenging, dynamic role in a fast-growing multinational company