Customer Success Manager – Product

Job not on LinkedIn

🔥 8 minutes ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Respond to customer inquiries and requests, removing onboarding and adoption blockers • Own customer requests from initial inquiry through resolution • Build customer relationships and understand customers' businesses, workflows, goals, and pain points • Improve customer adoption, engagement, and satisfaction • Help customers maximize the platform's capabilities • Identify opportunities to expand customer usage and recommend higher-tier plans or additional capabilities • Become an expert user of Central products, advanced functionality, and integrations • Build and configure customer workflows • Work with AI prompting, prompt optimization, webhooks, APIs, Zapier, scripting, automation, account configuration, and AI-powered workflows and agents • Troubleshoot implementations and determine whether issues require configuration, workflow changes, or product enhancements • Experiment with product capabilities and identify practical customer use cases • Create proofs of concept, demos, and customized solutions • Conduct customer conversations to understand workflows, requirements, and desired outcomes • Translate customer needs into product requirements, user stories, specifications, and implementation details • Collaborate with Product and Engineering on customer requirements and solutions • Identify recurring pain points and product improvement opportunities • Provide customer-informed input into feature development and prioritization • Follow up with customers and internal teams throughout development and implementation • Use AI tools to research, prototype, improve prompts, build workflows, and accelerate solutions • Develop product demos and customer-facing examples • Experiment with AI tools, techniques, integrations, and product capabilities • Create customer-facing guides, documentation, specifications, and enablement materials • Modify and configure customer accounts • Manage customer documentation, contracts, specifications, guides, requirements, and implementation materials • Maintain accurate records of customer requirements, configurations, workflows, and outstanding items • Document and communicate customer requests and commitments to internal teams • Identify upsell and expansion opportunities • Participate in customer expansion conversations and product demonstrations

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field • 2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, Technical Support, or a similar customer-facing role • Experience working with SaaS or technology products, preferably in a fast-growing or startup environment • Strong written and verbal communication skills with customers and technical teams • Ability to own customer issues from identification through resolution • Strong organization, attention to detail, follow-up, and project management skills • Strong problem-solving and analytical skills • Ability to learn new software, technologies, and systems independently • Technical aptitude and willingness to work with APIs, webhooks, integrations, automation tools, scripting, and AI platforms • Familiarity with AI tools and LLMs, including writing, testing, and improving prompts • Ability to translate customer workflows and business requirements into product requirements, specifications, and actionable tasks • Comfort working in a fast-paced, high-growth environment with limited guidance and changing priorities • Resourcefulness and initiative • Customer-oriented mindset and commercial awareness • Ability to participate in upselling and account expansion opportunities • Ability to manage multiple customer requests, projects, and priorities simultaneously

🏖️ Benefits

• Commission opportunities may be available for qualified upsell and expansion activity • Remote work arrangement