Customer Success Specialist

Job not on LinkedIn

🔥 13 hours ago

🇦🇷 Argentina – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Optimum7.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Optimum7. com is a digital marketing and eCommerce development company that specializes in helping B2B businesses, particularly those in industrial sectors, elevate their online presence. The company offers a range of services, including eCommerce migration, custom functionality development, conversion rate optimization, and digital marketing solutions such as SEO and PPC. Optimum7. com has extensive experience with platforms like BigCommerce, Shopify, and WooCommerce, and focuses on complex projects for industrial manufacturers seeking to improve their digital storefronts. They pride themselves on measurable results, such as increasing online revenue and improving user experience for their clients.

📋 Description

• Serve as the primary point of contact for existing clients through scheduled phone and Zoom meetings • Conduct regular client check-ins to build relationships, gather feedback, and ensure satisfaction • Listen to client concerns, identify issues early, and coordinate with internal teams for timely resolution • Advocate for clients by following up on action items and keeping them informed • Encourage satisfied clients to leave reviews, testimonials, and participate in case studies • Track customer sentiment, maintain detailed CRM notes, and monitor overall client health • Identify opportunities to improve the customer experience and recommend process improvements • Collaborate with Account Managers, PR, Operations, and Leadership to deliver an outstanding client experience • Strengthen client satisfaction, increase retention, and help clients become enthusiastic advocates of Zen Media

🎯 Requirements

• Native-level English required • 2+ years of experience in Customer Success, Customer Support, Client Services, Hospitality, or another customer-facing role • Excellent spoken and written English • Outstanding communication and active listening skills • High emotional intelligence and empathy • Confidence handling conversations over phone and Zoom • Strong organizational skills • Excellent follow-up and attention to detail • Calm, professional, and solution-oriented approach to challenging client situations • Self-motivated and proactive • Comfortable managing multiple client relationships • Experience with CRM or project management tools is a plus • Experience working with US-based clients is preferred • Experience in a marketing agency, PR agency, SaaS, or digital services environment is preferred • Knowledge of customer satisfaction, retention strategies, and online review generation is preferred • Experience coordinating with multiple internal teams to resolve client issues is preferred

🏖️ Benefits

• Remote work arrangement • Opportunity to build meaningful client relationships • Opportunity to contribute to client satisfaction, retention, and advocacy • Collaboration with Account Managers, PR, Operations, and Leadership • Professional growth through process improvement and cross-functional collaboration