Customer Success, Product Manager

🔥 7 minutes ago

🇲🇽 Mexico – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

✅ Product Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Respond to customer inquiries and requests, removing onboarding and adoption blockers • Own customer requests from initial inquiry through resolution • Build customer relationships and understand businesses, workflows, goals, and pain points • Improve customer adoption, engagement, and satisfaction • Help customers maximize the platform's capabilities • Identify expansion opportunities and recommend higher-tier plans or additional capabilities • Become an expert user of Central products and integrations • Build and configure customer workflows, including AI prompts, webhooks, APIs, Zapier, scripting, automation, account configuration, and AI-powered agents • Troubleshoot implementations and determine whether issues require configuration, workflow changes, or product enhancements • Experiment with product capabilities and identify practical customer use cases • Create proof-of-concepts, demos, and customized solutions • Conduct customer conversations to understand workflows, requirements, and desired outcomes • Translate customer needs into product requirements, user stories, specifications, and implementation details • Collaborate with Product and Engineering to communicate requirements and support implementation • Identify recurring customer pain points and product improvement opportunities • Participate in feature development and prioritization discussions • Use AI tools to research, prototype, improve prompts, build workflows, and accelerate solutions • Develop customer-specific product demos and examples • Create customer-facing guides, documentation, specifications, and enablement materials • Configure customer accounts and maintain records of requirements, workflows, configurations, and outstanding items • Manage customer documentation and communicate requests and commitments internally • Identify upsell and expansion opportunities, participate in expansion conversations and product demonstrations

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, Information Systems, or a related technical field • 2+ years of experience in Customer Success, Account Management, Solutions Consulting, Product Management, SaaS Implementation, Technical Support, or a similar customer-facing role • Experience working with SaaS or technology products, preferably in a fast-growing or startup environment • Strong written and verbal communication skills with customers and technical teams • Demonstrated ability to own customer issues from start to finish • Highly organized and detail-oriented, with strong follow-up and project management skills • Strong problem-solving and analytical skills • Comfortable learning new software, technologies, and systems independently • Strong technical aptitude and willingness to work with APIs, webhooks, integrations, automation tools, scripting, and AI platforms • Familiarity with AI tools and LLMs, including writing, testing, and improving prompts • Ability to translate customer workflows and business requirements into product requirements, specifications, and actionable tasks • Comfortable working in a fast-paced, high-growth environment with limited guidance and changing priorities • Demonstrated resourcefulness and initiative • Customer-oriented mindset and ability to identify opportunities to increase product adoption and value • Commercial awareness and willingness to participate in upselling and account expansion • Ability to manage multiple customer requests, projects, and priorities simultaneously • Strong advantage: familiarity with SaaS products, AI tools and LLMs, prompt engineering, APIs, webhooks, Zapier, scripting, CRM/customer success platforms, no-code/low-code tools, technical product implementation, product management, or requirements gathering

🏖️ Benefits

• Commission opportunities may be available for qualified upsell and expansion activity