Market Operations Associate

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Wingz

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

🏥 Healthcare

📦 Logistics

🛍️ eCommerce

💰 $11M Series B on 2016-01

Healthcare • Logistics • eCommerce

Wingz is a rideshare platform focused on Non-Emergency Medical Transportation (NEMT). It connects compassionate, credentialed drivers with vulnerable populations needing access to healthcare services. With a commitment to safety, transparency, and personalized service, Wingz has facilitated over 1 million rides across multiple states, ensuring that riders receive reliable transportation to and from their medical appointments.

📋 Description

• Keep markets running with enough verified drivers on the road, every trip assigned before the day begins, and every trip completed on time • Make first contact with new driver applicants and guide them through applications • Run onboarding interviews and decide who advances • Review driver documents for accuracy and compliance and coach corrections • Coordinate background checks and screenings through clearance • Run activation calls to prepare drivers to use the app • Maintain the driver roster through expiration outreach, reactivation checks, and removal of inactive drivers • Build driver schedules and assign trips • Identify and fill schedule gaps before trips go uncovered • Use AI-assisted dispatching tools and act on daily outputs • Flag tooling errors for improvement • Notify drivers of schedule changes • Monitor live on-time performance and intervene before trips go late • Own urgent trip reassignments from decision through driver contact and resolution • Keep clients informed proactively • Build and adjust routes for efficiency and reliability • Ensure drivers activate GPS before pickup and coach those who do not • Maintain complete trip data for billing and claims accuracy • Cover operational areas in newer or smaller markets and shift focus toward current constraints • Own daily and weekly targets and resolve problems within the assigned area • Escalate issues beyond authority with attempted solutions and recommendations • Maintain accurate driver and trip records • Improve and document procedures • Cross-train as backup in an adjacent area • Identify and report operational patterns

🎯 Requirements

• 2–4 years in operations, dispatch, logistics, or program coordination with ownership of outcomes • Sound judgment without scripted procedures • Ability to make and defend tradeoff decisions quickly • Comfort with daily performance measurement • Ability to manage multiple concurrent threads without dropping them • Strong written and verbal communication • Composure during disruptions and interrupt-driven work • High attention to detail and record accuracy • Strong spreadsheet skills and ability to learn new tools quickly • Willingness to work Eastern Time hours, including weekend or holiday rotations as assigned • Reliable high-speed internet and a quiet space for video calls • Preferred: NEMT, healthcare transportation, or regulated service experience • Preferred: dispatch, fleet, or last-mile operations background • Preferred: applicant tracking or recruiting platform experience • Preferred: group interview or high-volume onboarding experience • Preferred: AI-assisted operational tooling experience

🏖️ Benefits

• 10 PTO after the probationary period • HMO after the probationary period • Remote work arrangement