Warehouse Operations Associate

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Kitsch

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💄 Beauty

🛒 Retail

👥 B2C

Beauty • Retail • B2C

Kitsch is a global beauty powerhouse founded by Cassandra Thurswell in 2010. The company is built on positivity and hard work, offering elevated beauty solutions that are reliable and sustainably made. Kitsch provides a full range of beauty favorites, available in over 20,000 retail locations worldwide, including hair care, skin tools, and shower accessories. Its products are featured in several collaborations and focus on providing easy and special beauty solutions for daily use.

📋 Description

• Own the daily health of online orders from arrival in ShipHero through shipment • Monitor order pacing against daily volume and flag delays early • Prioritize oldest and most urgent orders for shipment • Ensure orders are correctly statused, allocated, and visible to the appropriate team • Monitor ShipHero order statuses, queues, batches, and workflow settings • Troubleshoot automation rules, reprocess orders, and investigate incorrect order routing • Identify warning patterns such as missing shipping methods, allocation failures, and inventory movement needs • Pull ShipHero reports on aging, blocked, and shipped orders • Escalate issues requiring floor-team action, including low inventory and product movement into pickable locations • Suggest process improvements to increase operational efficiency

🎯 Requirements

• Hands-on ShipHero experience required • 2–4 years in e-commerce fulfillment, WMS administration, or 3PL operations • Systems-thinking approach to identify related order and workflow failures • Calm under pressure during peak days and product launches • Proactive problem-solving mindset • Strong spoken and written English • Clear, proactive communication, including live escalation of urgent issues • Comfortable working hours overlapping with the Los Angeles warehouse day • Nice-to-have: Experience with Shopify, TikTok Shop, or Faire and their order flows into a WMS • Nice-to-have: Experience working with or inside a 3PL • Nice-to-have: Bilingual English/Spanish