Bilingual Medical Patient Coordinator

🔥 12 hours ago

🌐 Brazil, El Salvador, +4 more countries – Remote

🇧🇷 Brazil – Remote 🇸🇻 El Salvador – Remote 🇻🇪 Venezuela – Remote 🇨🇴 Colombia – Remote 🇦🇷 Argentina – Remote 🇭🇳 Honduras – Remote

💵 $10.4k - $12.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer and manage high volumes of inbound patient calls • Screen inquiries, identify patient needs, and route calls appropriately • Communicate with English- and Spanish-speaking patients • Handle inbound and outbound communications using RingCentral • Answer questions about appointments, insurance coverage, clinic services, and scheduling • Verify insurance eligibility, active coverage, plan benefits, and requirements • Determine deductibles, copays, coinsurance, and other patient financial responsibilities • Calculate and communicate estimated patient costs before scheduling • Identify insurance discrepancies and coordinate follow-up • Maintain accurate insurance documentation and patient records • Schedule and coordinate appointments • Collect and verify demographic, insurance, and intake information • Coordinate with the on-site clinic team • Provide remote front desk assistance and patient check-ins using a tablet or camera-based system • Support remote patient intake and registration • Navigate EMSOW PACS, the cloud-based ultrasound imaging system • Follow clinic workflows, documentation standards, HIPAA, and confidentiality requirements • Prioritize calls, scheduling, insurance verification, and front desk support during busy clinic hours

🎯 Requirements

• Fluent in both English and Spanish, including verbal and written communication (mandatory and non-negotiable) • Previous experience in U.S. healthcare administration, medical reception, medical scheduling, or virtual medical assistance • Hands-on experience verifying U.S. patient insurance eligibility, coverage, and benefits • Ability to determine estimated patient out-of-pocket costs • Experience managing high volumes of inbound patient calls in a medical or healthcare environment • Experience with appointment scheduling, patient inquiries, and intake responsibilities • Strong understanding of healthcare administrative workflows • Excellent attention to detail, organizational, and multitasking abilities • Ability to prioritize calls, insurance verification, scheduling, and front desk support • Ability to work independently with minimal supervision • Knowledge of HIPAA requirements and patient confidentiality standards • Ability to collaborate with on-site clinic staff • Must work exclusively with the assigned practice during scheduled hours, without overlapping employment or client commitments • Must submit an NBI Clearance and/or Local Police Clearance before onboarding • Must be available for camera-on video meetings when required • Must work Monday through Friday, 8:00 AM to 5:00 PM Eastern Time • Must maintain HIPAA-compliant work practices and patient confidentiality • Reliable laptop or desktop computer • Stable high-speed internet connection, minimum 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment • Ability to learn healthcare technologies and adapt to clinic workflows

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client • Access to Tools & Resources • Optional Performance-Based Incentives • Templates, workflow guides, productivity tools, and client-specific SOP support • Optional contractor perks and client-approved allowances