Bilingual Medical Receptionist – Patient Coordinator

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Schedule and reschedule patient appointments. • Call patients to remind them of upcoming appointments. • Review the schedule daily to identify missed appointments and contact patients to reschedule. • Provide pre-procedure instructions over the phone, ensuring patients fully understand the requirements, even if they have received written instructions. • Handle patient requests for medication refills and create messages for the doctor to follow up. • Use a voice-over-IP (VoIP) phone system with an auto-attendant to manage patient calls. • Ensure all new patients seen the previous day are activated on the patient portal for seamless communication. • Send requests for patient reviews after appointments using the Patient Review app. • Follow specific patient management and communication protocols as outlined by Dr. Shafizadeh. • Maintain and update accurate patient records using eClinicalWorks. • Respond to patient calls, emails, and texts promptly. • Sort, prioritize, and respond to communications, including newsletters.

🎯 Requirements

• Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.