Bilingual Medical Scheduling, Intake Specialist – Spanish, English

🔥 15 minutes ago

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Handle inbound and outbound patient calls with professionalism and empathy • Schedule, confirm, and reschedule appointments to maximize provider availability • Conduct patient intake, including demographics and insurance information • Verify insurance eligibility and assist with basic billing-related questions • Perform timely follow-ups, including lab result callbacks and appointment reminders • Maintain accurate and up-to-date patient records in the EHR system • Respond to patient inquiries and provide general front desk support • Prioritize urgent and appointment-related calls effectively

🎯 Requirements

• Fluent in Spanish and English (required) • Experience in a medical receptionist, healthcare support, or high-volume call environment • Hands- on experience with EHR systems • **Hands-on experience with Athena EHR (preferred)** • Strong phone presence with clear, professional, and patient-friendly communication • Solid understanding of insurance verification and healthcare workflows • Ability to multitask, prioritize, and manage multiple calls efficiently • Highly reliable, responsive, and engaged during working hours • Detail-oriented with a strong commitment to patient care • Preferred Background • Medical Assistant or equivalent healthcare support experience • Strong clinical knowledge with proficiency in medical terminologies and a thorough understanding of patient care workflows, • Experience in outpatient clinics or physician offices • Background in Nursing (RN, LPN) or other clinical roles is a plus, but not required • Experience in healthcare settings preferred

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.