Bilingual Medical Virtual Assistant – Spanish, English

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Handle all incoming and outgoing calls in both Spanish and English • Manage email communications and client correspondence • Provide professional and compassionate patient support • Coordinate scheduling updates and appointment confirmations • Manage appointment scheduling and calendar coordination • Execute and independently follow a detailed 20-step SOP workflow • Support session documentation and verification processes • Maintain accurate client data and patient records • Assist with billing and invoicing processes • Support insurance verification workflows when needed • Provide general administrative and operational support • Help maintain organized and efficient clinical workflows

🎯 Requirements

• Minimum 1 year of experience in a remote healthcare or medical administrative role • High proficiency in both Spanish and English (spoken and written) • Experience handling high-volume calls in a professional healthcare setting • Proven experience with appointment scheduling and patient coordination • Strong attention to detail, especially with clinical documentation and scheduling workflows • Ability to follow detailed SOPs independently with minimal supervision • Comfortable working in a fast-paced clinical environment • Self-directed learner with strong problem-solving ability • Professional, organized, and dependable under pressure • Experience with insurance verification workflows (preferred) • Experience providing billing support (preferred) • Experience in behavioral health, therapy, or clinical environments (preferred) • Experience working with EHR/EMR systems (preferred)

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.