Bilingual Patient Care Coordinator – Integrated Medicine

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Answer inbound patient calls promptly and professionally, assisting with questions, requests, intake, follow-ups, and general coordination. • Schedule, reschedule, and confirm patient appointments while maintaining accurate appointment details in the EMR. • Provide warm, clear, and helpful bilingual communication to support patient satisfaction and maintain a high call-answering rate. • Perform insurance verification and eligibility checking when needed. • Ensure insurance details, patient information, and related documentation are accurate, confidential, and properly updated. • Coordinate with the appropriate team members regarding patient concerns, insurance updates, or scheduling issues. • Assist with email management, front desk coordination, and daily administrative tasks. • Follow structured workflows while adapting to client needs when necessary. • Identify workflow gaps or issues and proactively communicate possible improvements.

🎯 Requirements

• Healthcare Administration Experience: Required. • EMR Experience: Required. • Medical Scheduling Experience: Required. Cerbo scheduling experience is a plus. • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment.

🏖️ Benefits

• - **Dedicated HR & Contractor Support Team: **Access to world-class support for questions, guidance, contract matters, and client communication. • - **Premium VPN Access (Optional):** A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • - **HIPAA & Cybersecurity Training + Certification (Provided):** Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • - **Top 1% VA Performance Training:** Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • - **Client-Approved U.S. Holidays:** Contractors may take U.S. holidays off according to the client’s needs and schedule. • - **Client-Approved Paid or Unpaid Time Off:** Time off may be granted by your client. Paid time off is optional and only if offered by the client. • - **Access to Tools & Resources: **Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • - **Optional Performance-Based Incentives: **Some clients may offer bonuses, incentives, or increased hours based on your performance.