Healthcare Operations Assistant – Integrated Primary Care

🔥 13 hours ago

🇵🇭 Philippines – Remote

💵 $5 - $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 7%

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Logo of Winning Assistants LLC

Winning Assistants LLC

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Review incoming messages across systems, identify urgent items, and maintain organized task lists • Prioritize patient, provider, pharmacy, insurance, billing, and operational tasks independently • Complete assigned tasks accurately and on time without repeated reminders • Monitor messages across systems and respond or escalate as appropriate • Call pharmacies after patient visits to verify medication readiness • Coordinate with pharmacies, patients, medical offices, and insurance companies • Support patient communication and appointment scheduling • Draft clear, professional patient, pharmacy, and practice-related communications • Handle insurance verification and prior authorization-related tasks • Support deductible collection, payment tracking, and revenue-related administrative workflows • Coordinate with insurance companies regarding coverage, authorizations, and billing concerns • Track billing and payment-related tasks for accurate follow-through • Provide administrative and operational support for efficient practice operations • Identify errors, missing information, workflow gaps, or unresolved tasks • Support practice growth by recognizing appropriate opportunities for high-ticket services while maintaining a professional, patient-centered approach • Use Elation Health, email, phone, messaging systems, and other practice operations tools

🎯 Requirements

• Healthcare Operations Experience: Required • Message Management & Task Prioritization Experience: Required • Pharmacy Coordination Experience: Required • Insurance Verification & Prior Authorization Experience: Required • Billing, Payment Tracking & Deductible Collection Experience: Required • EHR / EMR Experience: Required; experience with Elation Health is preferred • Must speak and write English clearly and professionally • Must have relevant work experience • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory) • Must be available to attend video meetings with camera on when required • Mature, professional, accountable, and able to receive direct feedback • Strong critical thinking, problem-solving, and independent judgment • Proactive, resourceful, and able to work with minimal hand-holding • Highly organized with strong attention to detail and follow-through • Able to handle pressure, competing priorities, and high-stakes healthcare tasks • Confident and professional when communicating with patients, pharmacies, insurance companies, and medical offices • Reliable laptop or desktop computer • Stable high-speed internet connection (minimum 25 Mbps) • Noise-canceling headset • Working webcam for virtual meetings • Quiet and professional work environment

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives

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