Medical Patient Coordinator

🔥 15 hours ago

🇵🇭 Philippines – Remote

💵 $5 - $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Patient Coordinator

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer incoming patient calls and serve as the practice's first point of contact • Respond to patient and prospective patient inquiries • Provide information about services, policies, and cash-pay pricing • Handle administrative questions and follow up on patient communications • Collect patient information and assist with new patient onboarding and intake • Create and maintain patient entries in the EHR once implemented • Schedule, reschedule, and coordinate appointments, confirmations, and follow-ups • Assist patients with general questions and non-clinical concerns • Support patients with mobility limitations, cognitive differences, chronic conditions, neurologic conditions, or communication needs • Document symptom-related calls and medical concerns accurately • Escalate clinical questions, symptoms, and concerns to the appropriate provider without giving medical advice • Maintain professional boundaries between administrative support and clinical guidance • Manage the general and patient-facing email inbox as needed • Maintain accurate patient information and assist with EHR documentation and patient records • Create superbills when within experience and capabilities • Support scheduling, intake, documentation, and daily practice operations • Maintain patient confidentiality and handle sensitive information according to HIPAA requirements • Learn and adapt to new systems, workflows, and procedures

🎯 Requirements

• Previous patient-facing healthcare experience, ideally as a Medical Patient Coordinator, Medical Receptionist, Medical Assistant, Patient Care Coordinator, Medical Virtual Assistant, or similar role • Strong experience handling patient inquiries, intake, scheduling, and follow-ups • Familiarity with medical terminology and healthcare workflows • Experience supporting patients through administrative and care coordination processes • Excellent phone etiquette and warm, reassuring, professional communication style • Exceptional spoken and written English communication skills • Strong listening skills, empathy, patience, and sensitivity • Ability to explain services, policies, and cash-pay pricing clearly and accurately • Ability to communicate without providing medical advice or exceeding an administrative role's scope • Strong appointment scheduling and patient intake experience • Highly organized with excellent attention to detail • Ability to maintain accurate and complete patient information • Strong follow-through and ability to independently manage patient follow-ups • Reliable, responsive, consistent, adaptable, and comfortable learning new processes and technology • Understanding of HIPAA principles and patient confidentiality • Ability to recognize and promptly escalate clinical concerns to the provider • Must speak and write English clearly and professionally • Must have relevant work experience • Must provide an NBI Clearance and/or Local Police Clearance before onboarding • Must attend video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client • Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support • Optional Performance-Based Incentives, bonuses, incentives, or increased hours based on performance • Optional contractor perks and client-approved allowances