Medical Virtual Assistant, EMR Experience Required

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Provide dependable back-office administrative support for a growing medical practice • Answer inbound patient calls professionally throughout the workday • Manage voicemail messages and return patient calls promptly • Coordinate with providers regarding patient requests and follow-up needs • Submit and manage prior authorization requests with insurance companies • Retrieve laboratory results from Labcorp and Quest Diagnostics and upload within Jane Health EMR • Process incoming and outgoing medical faxes and maintain the electronic fax inbox • Complete patient intake forms and administrative documents accurately • Process prescription refill requests efficiently • Maintain accurate patient documentation and assist with medical record management

🎯 Requirements

• Minimum 2 years of Medical Virtual Assistant or U.S. healthcare administrative experience • Hands-on experience using Jane Health EMR (Required) • Experience working in a physician's office, medical clinic, wellness clinic, or healthcare practice • Strong understanding of medical office workflows • Experience handling patient phone calls in a healthcare environment • Prior Authorization experience • Insurance verification experience preferred • Medical documentation experience • Laboratory coordination experience • Patient scheduling and communication • Electronic fax management • Prescription refill processing • Strong multitasking and organizational skills • Excellent written and verbal English communication • High attention to detail • Ability to work independently with minimal supervision • Technical Experience with Jane Health EMR (Required)

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.