Medical Virtual Assistant – Occupational Medicine

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Schedule, manage, and coordinate patient appointments. • Follow up with patients consistently to help get them scheduled. • Coordinate with clinics, physical therapy offices, pharmacies, and other care-related contacts as needed. • Handle phone calls professionally using phone systems and VOIP tools. • Support workers’ compensation insurance verification workflows. • Help identify the patient’s employer first, then determine the appropriate workers’ compensation insurance provider. • Assist with State L&I, Sedgwick, and private workers’ compensation-related verification. • Contact claim managers to gather information and request authorization when needed. • Coordinate patient care details and authorization requests with claim managers. • Maintain accurate documentation and ensure nothing is overlooked. • Support daily administrative tasks using the client’s EMR and communication systems.

🎯 Requirements

• Healthcare Administrative Experience: Required. Candidates must have previous experience in healthcare administration, medical office support, patient coordination, virtual receptionist work, or a similar healthcare support role. • Scheduling & Appointment Management Experience: Required. Candidates must be comfortable managing patient schedules, coordinating appointments, and following up with patients to get them scheduled. • Phone Handling / Receptionist Experience: Required. Candidates must have experience handling patient calls professionally and confidently. • Workers’ Compensation Experience: Preferred but not required. The client uses a highly specialized workers’ compensation-only insurance model, including State L&I, Sedgwick, and private workers’ compensation. This role does not handle Medicare, Medicaid, or standard private insurance. Training will be provided. • Insurance Verification Experience: Required. Candidates must have experience verifying insurance coverage, contacting insurance or claim representatives, documenting insurance information accurately, and following insurance-related workflows. • EMR Experience: Required. Candidates must have experience using healthcare EMR/EHR systems. Experience with Athena Health is preferred. • Strong phone communication and customer service skills. • Patient, empathetic, and professional when handling difficult or frustrated patients. • Resourceful, proactive, and able to complete tasks with minimal follow-up. • Highly organized with strong attention to detail. • Coachable, honest, dependable, and comfortable learning multiple systems. • Must speak and write English clearly and professionally. • Must have relevant work experience. • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). • Must be available to attend video meetings with camera on when required. • Computer: Reliable laptop or desktop computer. • Internet: Stable high-speed internet connection (minimum 25 Mbps). • Audio: Noise-canceling headset. • Video: Working webcam for virtual meetings. • Workspace: Quiet and professional work environment.

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.