Senior Dental Billing Specialist, Front Desk Support

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Manage the full dental billing cycle from start to finish • Perform insurance eligibility verification • Handle insurance billing and claim submissions • Follow up on insurance claims and appeals • Manage insurance aging and resolution • Prepare accounts receivable (AR) management and aging reports • Provide patient balance reporting • Ensure clean claims and timely reimbursements • Collect copay and follow up on overdue balances • Discuss financial responsibilities confidently with patients • Maintain accurate and up-to-date billing records • Schedule appointments for overdue hygiene patients • Reactivate patients and conduct follow-up calls • Coordinate and confirm appointments • Answer calls and manage communication via Weave • Perform virtual receptionist duties • Manage patient records and administrative workflows • Support daily front office operations

🎯 Requirements

• Strong dental billing experience (full-cycle) • Hands-on experience with Dentrix (required) • Experience with: Insurance verification, Claims submission and appeals, & AR management and insurance follow-ups • Confident in discussing payments and balances with patients • Strong communication and multitasking skills • Highly organized, detail-oriented, and results-driven • Dental industry experience is required • Strong understanding of dental billing, coding, and insurance workflows • Experience handling AR, aging reports, and collections • Previous remote/VA experience is a plus • Must be proficient in speaking and writing English very clearly • Must have relevant work experience

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.