SSC Support Team Lead

🕒 July 2

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Wolt

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2014

🍽️ Food & Beverage

📦 Logistics

✈️ Travel

💰 $530M Series E on 2021-01

Food & Beverage • Logistics • Travel

Wolt is a technology company that specializes in delivering food and other goods to customers' homes. Operating across various countries, Wolt partners with local restaurants, stores, and couriers to provide an efficient and user-friendly delivery service. Their platform allows users to easily order and track their deliveries, while also offering opportunities for couriers and local merchants to expand their reach and increase their earnings. Additionally, Wolt provides various services like Wolt Drive, Wolt Market, and promotional tools such as Wolt+ and Wolt Ads. Wolt also emphasizes sustainability and community support in its operations.

📋 Description

• Leading by example and showing what customer-obsessed means. • Analyzing and optimizing incoming requests. • Developing strategies to improve customer experience and satisfaction. • Recruiting, mentoring and managing your team. • Understanding and setting the needs and relevant tone for customers. • Taking action to ensure customer support is delivered effectively.

🎯 Requirements

• Proven leadership experience and background from customer experience, customer insights, or similar field. • Experience and passion for working with analytics. • Passionate about customer experience and enjoy working and engaging with people. • Data-driven and able to work with data and turn your findings into actions. • Can-do attitude and positive energy. • Skills and know-how to motivate your team. • Tech-savvy and enjoy learning and teaching others. • Ability to think on your feet and multi-task. • Fluent/native in Romanian and full proficiency in English (C1).

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events