Bilingual Account Manager – Mid-Market

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Workleap

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

☁️ SaaS

⚡ Productivity

💰 Private Equity Round on 2023-06

HR Tech • SaaS • Productivity

Workleap is a company that provides an integrated platform designed to improve the employee experience by focusing on engagement, performance, and development. Their suite of products includes Officevibe, Pingboard, and various Learning Management Systems (LMS) that help businesses tackle challenges like hybrid work, onboarding, professional development, and performance management. Workleap aims to create happier and more productive workplaces by making it easier for HR teams to manage and enhance their HR strategies. With a customer base exceeding 20,000 leaders globally, Workleap offers tools that are easy to implement and integrate with existing HR and productivity systems.

📋 Description

• Protect and grow a book of accounts by running rigorous renewal conversations that keep GRR on target and create room for NRR expansion; • Drive the pricing migration across your accounts — having direct commercial conversations with customers about the move to platform pricing, and closing them; • Accelerate multi-module adoption by positioning the Workleap Agent as a force multiplier for managers, not just another product in the stack; • Reduce late-stage churn risk by catching warning signals early, escalating with a plan, and running Mid-Term Value Reviews that prove value before the renewal conversation even starts; • Maintain a clean, accurate HubSpot pipeline that reflects reality — not optimism — so the team makes the right calls at the right time; • Use AI tools (e.g. Claude) to prep for calls, build account briefs, and iterate quickly on outreach — so your time goes toward high-value conversations, not manual research.

🎯 Requirements

• Bilingual French-English is a must; • 2+ years in an AM or CSM role with a renewal quota — you need to have owned a number, not just contributed to one; • Experience managing an ARR book in the $1M–$5M range (enough complexity to be relevant, right-sized to translate to our segment); • Proven ability to hold difficult commercial conversations — price increases, pushback, migrations — without losing the relationship or the deal; • Strong pipeline discipline: CRM hygiene is a professional standard for you, not an admin tax; • Comfortable using AI tools (e.g. Claude, Copilot, ChatGPT) daily as a work accelerator — not an experiment, a habit; • Experience in a scale-up or high-growth environment where the playbook is still being written; • Bonus: experience navigating a pricing or packaging change with existing customers; • Bonus: player-coach instinct — you share learnings, pull peers up, and build without being asked.

🏖️ Benefits

• As this is a sales role, it is also eligible for commission — bringing the total on-target earnings (OTE) to approximately $115–130k CAD.