Operations Associate – Partner Client Experience

🕒 2 days ago

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WorkMotion

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

☁️ SaaS

HR Tech • Recruitment • SaaS

WorkMotion is a German-based company specializing in global employment solutions. They provide a platform for hiring, onboarding, and managing international talent in compliance with local laws. WorkMotion offers an Employer of Record (EOR) service, allowing companies to hire employees in over 160 countries quickly and efficiently. Their services include payroll management, contract creation, expense tracking, and compliance guidance. WorkMotion aims to simplify global hiring processes, ensuring data protection and legal compliance across different jurisdictions. Their platform also integrates with various HR tools to enhance productivity and ease management tasks.

📋 Description

• Own the complete talent lifecycle from onboarding through contract changes to offboarding, ensuring compliance and smooth transitions at every stage. • Coordinate seamlessly between clients, talents, and partners to resolve queries, manage expectations, and maintain clear communication channels. • Manage contract modifications and employment changes with precision, ensuring all parties are aligned and documentation is accurate. • Proactively identify and resolve operational bottlenecks in partner workflows, proposing improvements that enhance efficiency and client satisfaction. • Support talent and client queries with empathy and expertise, building trust through transparent, solution-focused communication. • Maintain comprehensive case oversight across multiple ongoing projects, prioritising effectively while keeping all stakeholders informed and engaged.

🎯 Requirements

• 2-4 years' experience in HR operations, employee lifecycle management, or partnership coordination, with proven ability to handle HR queries and employeerelated processes. • Strong project management and organisational skills with proven ability to handle multiple stakeholders and complex workflows. • Excellent relationship-building abilities, able to naturally create trust and maintain professional connections across diverse teams. • Process-oriented mindset with attention to detail and ability to spot potential issues before they escalate. • Outstanding written and spoken English, with natural ability to communicate clearly across different audiences and cultures. • Adaptable and resilient, able to stay calm under pressure and pivot quickly when priorities or requirements change. • Desirable (but not required): Experience in EOR, HR operations, or international workforce management. • Familiarity with partner management, ticketing or CRM tools (e.g. Salesforce). • Understanding of contract management or compliance processes in global employment. • Additional languages such as German.

🏖️ Benefits

• Global, remote, and thriving: We're a global team of talented individuals spread across 26 countries. Our WorkFlex program lets you work from anywhere, anytime. Whether it's a beachside office or a cosy home office, the choice is yours. • Your well-being is our priority: We know mental health matters, which is why we offer a dedicated Well-Being Day—a full day off just to recharge and relax. • Get fit and stay active: Whether it’s yoga, weightlifting, or a quick jog—work out on your terms, at a discount with our subsidized gym memberships. • Learn, grow, and develop: We believe in constant growth. With our Training & Development Allowance, you’ll have all the opportunities you need to keep expanding your skills and knowledge. • Stay connected: Take part in exciting annual team meetups! • Diversity is our superpower: We are proud to be an equal opportunity employer, committed to fostering a diverse and inclusive workplace.