Implementation Specialist

Job not on LinkedIn

🔥 14 minutes ago

🇦🇺 Australia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 11%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 61 days.
• No salary listed.

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WorkWave

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1984

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

WorkWave is a leading provider of field service management software designed to enhance the efficiency of businesses across a wide range of industries. Their software solutions streamline operations, optimize workflows, and improve customer experiences. WorkWave's products encompass CRM & ERP software, field operations management, routing and scheduling, billing and payments, along with fintech and marketing solutions. With tools tailored for industries such as pest control, cleaning, HVAC, lawn care, and delivery, WorkWave aims to support businesses in increasing operational efficiency and customer satisfaction through technology-driven solutions.

📋 Description

• Deliver technical consultancy and implementation services in line with contracts and Statements of Work • Manage data preparation, mapping, migration activities, UAT, and test scenarios before go-live • Partner with senior implementation leads on project tasks, software configuration, and system validation • Track implementation progress, complete stage-gate task lists within agreed SLAs, and highlight delivery risks • Communicate project requirements to clients, provide hands-on training, and guide business process improvements and technology adoption • Collaborate with Sales and Customer Success on project handovers, onboarding, and commercial opportunity escalation • Maintain knowledge of WorkWave products, delivery methodologies, and company policies • Support SaaS client implementations, software integrations, and project delivery across active client go-lives • Ensure accurate data flows, test integration workflows, align stakeholders, and deliver smooth customer onboarding • Report to the Head of Professional Services

🎯 Requirements

• 2+ years of experience conducting software implementations within a SaaS environment • Strong grasp of data migration, mapping, and UAT workflows • Proven ability to train clients on new software platforms and updated operational processes • Experience with Finance, Enterprise Resource Planning (ERP), and/or Payroll systems is advantageous • Familiarity with the Cleaning, Facilities Management, or Security industries is advantageous • Ability to manage stakeholder expectations and conflicting priorities while maintaining perspective, accuracy, and composure • Strong judgment to escalate delivery risks appropriately to management and identify additional commercial opportunities during client engagements • Exceptional written and verbal communication skills • Commitment to high standards of professional conduct and teamwork • A Bachelor’s degree in IT or a business-related field is desirable • Applicants must hold current, unrestricted working rights for Australia (Australian Citizenship, Permanent Residency, or a valid work visa with no work-hour limitations)

🏖️ Benefits

• Remote flexibility and remote-first work culture • Statutory superannuation at the current legislated rate • 4 weeks of annual leave • 10 days of personal/carer’s leave • 5 additional days of Flexible Wellness Leave per year • Enhanced Parental Leave scheme • Employee Assistance Program (EAP) for confidential mental health, wellbeing, and lifestyle support • Paid Community Volunteer Days • Personal travel discounts • Employee shopping discount programs

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