Implementation & Customer Success Specialist, B2B SaaS – Mining / FIFO Operations

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🕒 April 25

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World Tech Recruiting

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B • Technology

World Tech Recruiting is a company that specializes in connecting skilled talent with established businesses looking for recruitment services. With a dedicated team, they focus on building strong software engineering teams, providing expert advice, and ensuring a smooth recruitment experience. Their commitment to understanding client needs and culture has resulted in successful talent placements across the globe.

📋 Description

• You'll sit at the intersection of client operations, product configuration, and customer success, leading implementations and supporting clients through their full lifecycle. • Lead client kickoffs and guide requirements, timelines, and deliverables • Run structured discovery sessions to understand operational workflows • Configure system environments (sites, rooms, transport resources, users, permissions, workflows) • Coordinate with engineering on custom development for clients, integrations, data setup, and other technical requirements • Support user acceptance testing (UAT) for client deployments and prepare clients for go-live • Deliver training sessions to client teams across different functions • Manage ongoing client relationships (including upsells), check-ins, and system enhancements • Troubleshoot issues, determining whether they are configuration, data, or system-related • Diagnose whether a client issue is a bug, a misconfiguration, a data problem, or intended system behavior for that client's setup • Navigate scope and timeline trade-offs when engineering capacity is shared across multiple active implementations • Recognize when client frustration stems from a training gap vs. a product gap vs. a delivery gap, and address the right one • During quieter periods, you'll improve training materials, refine implementation processes, and contribute to internal playbooks and documentation.

🎯 Requirements

• 3+ years of experience in either: • ◦ Implementation / Customer Success / Onboarding within a B2B SaaS environment, OR • ◦ Operations within mining, oil and gas, construction, or large-scale remote project operations • Experience managing client-facing implementations or complex projects • Hands-on experience configuring software systems or managing complex operational workflows • Ability to translate business/operational needs into system configurations • Strong problem-solving skills across workflows, data, and system behavior • Strong English communication skills. You'll work directly with clients. • Ability to manage multiple clients and priorities simultaneously • A proactive, ownership-oriented mindset

🏖️ Benefits

• Join at a pivotal growth stage, with multiple implementations and expanding global reach • Work on a proven product with 30+ years of real-world domain depth • Be part of a small, high-impact team with real ownership and autonomy • Apply and deepen your industry expertise in meaningful, real-world operations • Clear path to grow into regional implementation leadership • Work on global implementations with international travel to client sites (e.g., Indonesia, US Virgin Islands, Papua New Guinea, Alaska, Chile) • Competitive, locally benchmarked compensation within a stable, profitable company