Technical Support Specialist, SaaS, SQL

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🕒 April 10

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World Tech Recruiting

WebsiteLinkedInAll Job Openings

11 - 50 employees

🎯 Recruiter

🤝 B2B

Recruitment • B2B • Technology

World Tech Recruiting is a company that specializes in connecting skilled talent with established businesses looking for recruitment services. With a dedicated team, they focus on building strong software engineering teams, providing expert advice, and ensuring a smooth recruitment experience. Their commitment to understanding client needs and culture has resulted in successful talent placements across the globe.

📋 Description

• Investigate a system issue using SQL queries • Resolve performance bottlenecks or data inconsistencies • Monitor production environments and prevent issues before they escalate • Work directly with clients to troubleshoot and explain technical problems • Collaborate with engineering to escalate and resolve complex cases • Proactively monitor systems, improve documentation, and help strengthen internal processes.

🎯 Requirements

• 3+ years of technical support experience in a SaaS/software environment (non-negotiable) • Strong SQL skills (queries, troubleshooting, working with live data) • Experience supporting web-based applications in production • Ability to troubleshoot across multiple layers (database, application, network) • Comfortable working with remote servers / environments (RDP) • Strong English communication skills —you’ll interact directly with clients • A self-starter mindset —you take initiative, don’t wait for direction • Nice to have French and/or Spanish language skills • Experience with Microsoft stack (.NET, IIS, Azure) • Exposure to L2/L3 or production support environments • Familiarity with SSO (SAML/OAuth) • Experience working in distributed, remote teams

🏖️ Benefits

• If you’re looking to level up from traditional support into a more technical, high-impact role, this is an opportunity to build real depth in systems, databases, and production environments—while working with a collaborative, no-politics team.