Medical Administrative Assistant

Job not on LinkedIn

🕒 November 21, 2025

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

WOW Remote Teams

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

📋 Description

• Manage patient communications through approved phone, messaging, and healthcare platforms. • Coordinate patient appointments, scheduling changes, and follow-up activities. • Assist patients with administrative questions related to forms, referrals, prescriptions, insurance, and appointments. • Follow up on incomplete forms, missing documentation, referrals, and outstanding patient requests. • Review patient charts to identify medication authorization requirements. • Prepare, submit, monitor, and follow up on prior authorization requests. • Coordinate with insurance companies regarding medication coverage, approvals, denials, and appeals. • Communicate with pharmacies regarding prescriptions, refill requests, authorization requirements, and medication availability. • Support prescribing providers with medication-related administrative workflows. • Process verbal refill orders when permitted and properly authorized. • Complete insurance eligibility and benefits verification. • Assist with referral management and claims-related communication. • Maintain accurate, confidential, and updated information within electronic health record systems. • Organize tasks and priorities to ensure requests are completed within expected timelines. • Maintain clear documentation of patient, pharmacy, provider, and insurance interactions. • Follow HIPAA requirements and internal healthcare compliance procedures. • Identify workflow gaps and contribute to the development or improvement of standard operating procedures. • Learn and adopt new healthcare software platforms as the practice continues to grow.

🎯 Requirements

• At least 1 year of experience in healthcare administration, clinical operations, behavioral health, or a medical office environment. • Ideally 2 or more years of relevant healthcare administrative experience. • Hands-on experience managing prior authorizations with limited supervision. • Experience handling confidential patient information and following HIPAA requirements. • Familiarity with U.S. healthcare insurance, pharmacy, and medication approval workflows. • Experience using electronic health record or electronic medical record systems. • Excellent written and verbal English communication skills. • Strong patient service and professional communication abilities. • Excellent organization, prioritization, and time-management skills. • Ability to work independently with minimal supervision. • Ability to manage several patient and provider requests simultaneously. • Demonstrated experience supporting LGBTQIA+ patients or communities. • Commitment to inclusive, affirming, and patient-centered care. • Proficiency with Google Workspace, Microsoft Office, or similar productivity tools. • Ability to learn new technology and healthcare platforms quickly. • Availability to work during U.S. Eastern Time business hours. • Reliable high-speed internet and a professional remote workspace. • A dependable backup plan for power or internet disruptions. • Ability to use the client’s approved VPN when accessing U.S.-based systems. • Ability to maintain reliable overlap with provider, patient, pharmacy, and insurance company schedules.

🏖️ Benefits

• Full-time role • 100% remote position • Opportunity to work in an inclusive, mission-driven mental health setting • Exposure to modern digital health platforms and patient communication tools • Collaborative, supportive work culture with space to grow professionally